ITSM Statistiken

[Johannes]

Hi ho Gemeinde,

gibt es hier jemanden der mir mal die Statistiken des ITSM, die zusätzlich rein kommen, zusammenstellen könnte?
Ein Screenshot würde erstmal reichen.

Ich komm grad nicht an eine ITSM Installation und bräuchte aber mal einen Überblick.

Da gibt es ja doch ein paar mehr als in der Standard Version.


Danke

Hannes

[Alexander Halle]

Hi Hannes,

was für Daten brauchst du denn genau ?

Du könntest die ITSM 3.x-Demo der xxx benutzen (die Test-Statistiken von Usern sind einfach zu erkennen und kommen auch erst zum Schluss) : http://www.otrs.com/products/itsm/online-demo/

Hier außerdem noch zusätzlich die Statistik-Übersicht von einer ITSM 2.x :

Statistik Nr. / Titel / Objekt / Beschreibung
10001 Neue Tickets Ticket-Aufkommen Anzahl der neuen Tickets pro Tag und Queue die im [..]
10002 Statusveränderungen in der Monatsübersicht Monatsauflistung, in der dargestellt wird, welche [..]
10003 Überblick über alle Tickets im System Ticket-Aufkommen Aktueller Status aller im System befindlicher Tick[..]
10004 FAQ access overview Shows an overview of FAQ articles in a defined tim[..]
10005 Servicedesk-Aufkommen Ticket-Aufkommen Servicedesk-Aufkommen
10006 Total number of all tickets ever created per Ticket-Type and Priority. Ticket-Aufkommen Total number of all tickets ever created per Ticke[..]
10007 Total number of all tickets ever created per Ticket-Type and State. Ticket-Aufkommen Total number of all tickets ever created per Ticke[..]
10008 Total number of all tickets ever created per Ticket-Type and Queue. Ticket-Aufkommen Total number of all tickets ever created per Ticke[..]
10009 Total number of all tickets ever created per Ticket-Type and Service. Ticket-Aufkommen Total number of all tickets ever created per Ticke[..]
10010 Monthly overview of all tickets created in the last month per Ticket-Type. Ticket-Aufkommen Monthly overview of all tickets created in the las[..]
10011 Monthly overview of all tickets created in the last month per Priority. Ticket-Aufkommen Monthly overview of all tickets created in the las[..]
10012 Monthly overview of all tickets created in the last month per State. Ticket-Aufkommen Monthly overview of all tickets created in the las[..]
10013 Monthly overview of all tickets created in the last month per Queue. Ticket-Aufkommen Monthly overview of all tickets created in the las[..]
10014 Monthly overview of all tickets created in the last month per Service. Ticket-Aufkommen Monthly overview of all tickets created in the las[..]
10015 Number of tickets created in a specific time period per Ticket-Type and Priority. Ticket-Aufkommen Number of tickets created in a specific time perio[..]
10016 Number of tickets created in a specific time period per Ticket-Type and State. Ticket-Aufkommen Number of tickets created in a specific time perio[..]
10017 Number of tickets created in a specific time period per Ticket-Type and Queue. Ticket-Aufkommen Number of tickets created in a specific time perio[..]
10018 Number of tickets created in a specific time period per Ticket-Type and Service. Ticket-Aufkommen Number of tickets created in a specific time perio[..]
10019 Number of currently open tickets per Ticket-Type and Priority. Ticket-Aufkommen Number of currently open tickets per Ticket-Type a[..]
10020 Number of currently open tickets per Ticket-Type and Queue. Ticket-Aufkommen Number of currently open tickets per Ticket-Type a[..]
10021 Number of currently open tickets per Ticket-Type and Service. Ticket-Aufkommen Number of currently open tickets per Ticket-Type a[..]
10022 Total number of all config items ever created per Class and State. ITSMConfigItem Total number of all config items ever created per [..]
10023 Monthly overview of all config items created in the last month per Class. ITSMConfigItem Monthly overview of all config items created in th[..]
10024 Monthly overview of all config items created in the last month per State. ITSMConfigItem Monthly overview of all config items created in th[..]
10025 Number of config items created in a specific time period per Class and State. ITSMConfigItem Number of config items created in a specific time [..]
10026 First level solution rate for all tickets ever created per Ticket-Type and Priorität. ITSMTicketFirstLevelSolutionRate First level solution rate for all tickets ever cre[..]
10027 First level solution rate for all tickets ever created per Ticket-Type and Queue. ITSMTicketFirstLevelSolutionRate First level solution rate for all tickets ever cre[..]
10028 First level solution rate for all tickets ever created per Ticket-Type and Service. ITSMTicketFirstLevelSolutionRate First level solution rate for all tickets ever cre[..]
10029 Monthly oveview of first level solution rate per Ticket-Typ in the last month. ITSMTicketFirstLevelSolutionRate Monthly oveview of first level solution rate per T[..]
10030 Monthly oveview of first level solution rate per Priority in the last month. ITSMTicketFirstLevelSolutionRate Monthly oveview of first level solution rate per P[..]
10031 Monthly oveview of first level solution rate per Queue in the last month. ITSMTicketFirstLevelSolutionRate Monthly oveview of first level solution rate per Q[..]
10032 Monthly oveview of first level solution rate per Service in the last month. ITSMTicketFirstLevelSolutionRate Monthly oveview of first level solution rate per S[..]
10033 First level solution rate for a tickets created in a specifc time period per Ticket-Type and Priority. ITSMTicketFirstLevelSolutionRate First level solution rate for a tickets created in[..]
10034 First level solution rate for a tickets created in a specifc time period per Ticket-Type and Queue. ITSMTicketFirstLevelSolutionRate First level solution rate for a tickets created in[..]
10035 First level solution rate for a tickets created in a specifc time period per Ticket-Type and Service. ITSMTicketFirstLevelSolutionRate First level solution rate for a tickets created in[..]
10036 Average solution time per Ticket-Type and Priority for all tickets ever created. ITSMTicketSolutionTimeAverage Average solution time per Ticket-Type and Priority[..]
10037 Average solution time per Ticket-Type and Queue for all tickets ever created. ITSMTicketSolutionTimeAverage Average solution time per Ticket-Type and Queue fo[..]
10038 Average solution time per Ticket-Type and Sevice for all tickets ever created. ITSMTicketSolutionTimeAverage Average solution time per Ticket-Type and Sevice f[..]
10039 Monthly overview of the average solution time per Ticket-Type in the last month. ITSMTicketSolutionTimeAverage Monthly overview of the average solution time per [..]
10040 Monthly overview of the average solution time per Priority in the last month. ITSMTicketSolutionTimeAverage Monthly overview of the average solution time per [..]
10041 Monthly overview of the average solution time per Queue in the last month. ITSMTicketSolutionTimeAverage Monthly overview of the average solution time per [..]
10042 Monthly overview of the average solution time per Service in the last month. ITSMTicketSolutionTimeAverage Monthly overview of the average solution time per [..]
10043 Average solution time of tickets created in the last month per Ticket-Type and Priority. ITSMTicketSolutionTimeAverage Average solution time of tickets created in the la[..]
10044 Average solution time of tickets created in the last month per Ticket-Type and Queue. ITSMTicketSolutionTimeAverage Average solution time of tickets created in the la[..]
10045 Average solution time of tickets created in the last month per Ticket-Type and Service. ITSMTicketSolutionTimeAverage Average solution time of tickets created in the la[..]
10046 ITSMChange Count Changes ITSMChangeManagement Count all changes for the selected change state in[..]
10047 ITSMChange Changes per Category ITSMChangeManagement This report counts the changes in the selected cat[..]
10048 ITSMChange rejected changes ITSMChangeManagementHistory This reports shows changes that got rejected in th[..]
10049 ITSMChange retracted changes ITSMChangeManagementHistory This reports changes that got retracted in the sel[..]
10050 Relation Tickets (by types) <-> Changes ITSMChangeManagementChangesIncidents This report calculates all tickets of the chosen t[..]
10051 RfCs per Requester ITSMChangeManagementRfcRequester This report calculates the number of 'RfC' tickets[..]
10052 Changes per config item class ITSMChangeManagementChangesPerCIClasses This reports calculates the changes done for confi[..]