ich moechte für unsere externen Agenten eine Dashboard Widget implementieren, da diese keine Full Control in ihren Queues haben (move-into und create fehlt)
Hierfür habe ich folgendes XML File nach Kernel/Config/Files kopiert. (Mein erster Versuch nach Custom/Kernel/Config/Files funktionierte nicht!):
Code: Select all
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="DashboardBackend###9000-Firma" Required="0" Valid="1">
<Description Translatable="1">Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Queue Firma</Item>
<Item Key="Description">Queue Firma</Item>
<Item Key="Attributes">QueueID=689</Item>
<Item Key="Filter">All</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">25</Item>
<Item Key="Permission">ro</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group">ticket_queue_Externer_Support_Firma</Item>
<Item Key="Default">0</Item>
<Item Key="CacheTTLLocal">0.5</Item>
<Item Key="DefaultColumns">
<Hash>
<Item Key="Age">2</Item>
<Item Key="Changed">1</Item>
<Item Key="CustomerID">1</Item>
<Item Key="CustomerName">2</Item>
<Item Key="CustomerUserID">1</Item>
<Item Key="EscalationResponseTime">1</Item>
<Item Key="EscalationSolutionTime">1</Item>
<Item Key="EscalationTime">1</Item>
<Item Key="EscalationUpdateTime">1</Item>
<Item Key="TicketNumber">2</Item>
<Item Key="Lock">1</Item>
<Item Key="Owner">1</Item>
<Item Key="PendingTime">1</Item>
<Item Key="Queue">1</Item>
<Item Key="Responsible">2</Item>
<Item Key="Priority">1</Item>
<Item Key="Service">1</Item>
<Item Key="State">1</Item>
<Item Key="SLA">1</Item>
<Item Key="Title">2</Item>
<Item Key="Type">1</Item>
</Hash>
</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>Gruss, Bernd.