Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

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scout1971
Znuny newbie
Posts: 8
Joined: 01 Jun 2023, 15:54
Znuny Version: 6.4
Real Name: Frank Rischbieter

Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Hallo Forum,

bei dem Update von 6.5.4 auf die Version 6.5.1 bekomme ich Fehlermeldungen bei der Migration bzw. bei der Version 6.5.2 sind die Package nicht vorhanden und können nicht manuell nach installiert werden.

$ scripts/MigrateToZnuny6_5.pl --verbose

Migration started ...

Checking requirements ...

Requirement check for: Check required Perl version ...
Installed Perl version: v5.32.1. Minimum required Perl version: v5.16.0.
Requirement check for: Check required database version ...
Installed database version: MariaDB 10.5.19. Minimum required database version: 5.0.0.
Requirement check for: Check database charset ...
The setting character_set_client is: utf8. The setting character_set_database is: utf8. No tables found with invalid charset.
Requirement check for: Check required Perl modules ...

Executing /opt/otrs/bin/otrs.CheckModules.pl to check for missing required modules.

o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.36)
o Archive::Zip.....................ok (v1.68)
o Authen::SASL.....................ok (v2.16)
o CPAN::Audit......................Not installed! To install, you can use: 'apt-get install -y libcpan-audit-perl'. (optional - Scan CPAN dependencies in Kernel/cpan-lib and in the system for known vulnerabilities.)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::JWT.......................Not installed! To install, you can use: 'apt-get install -y libcrypt-jwt-perl'. (optional - JSON web token support.)
o Crypt::OpenSSL::X509.............Not installed! To install, you can use: 'apt-get install -y libcrypt-openssl-x509-perl'. (optional - X509 certificate support.)
o CSS::Minifier::XS................Not installed! To install, you can use: 'apt-get install -y libcss-minifier-xs-perl'. (optional - Alternative to CSS::Minifier in XS, which is slightly faster than CSS::Minifier (pure Perl).)
o Data::UUID.......................ok (v1.226)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.54)
o DateTime::TimeZone.............ok (v2.47)
o DBI..............................ok (v1.643)
o DBD::mysql.......................ok (v4.050)
o DBD::ODBC........................Not installed! To install, you can use: 'apt-get install -y libdbd-odbc-perl'. (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! To install, you can use: 'apt-get install -y libdbd-pg-perl'. (optional - Required to connect to a PostgreSQL database.)
o Digest::SHA......................ok (v6.02)
o Encode::HanExtra.................Not installed! To install, you can use: 'apt-get install -y libencode-hanextra-perl'. (optional - Required to handle mails with several Chinese character sets.)
o Excel::Writer::XLSX..............ok (v0.95)
o Hash::Merge......................ok (v0.302)
o iCal::Parser.....................ok (v1.21)
o IO::Socket::SSL..................ok (v2.069)
o JavaScript::Minifier::XS.........Not installed! To install, you can use: 'apt-get install -y libjavascript-minifier-xs-perl'. (optional - Alternative to JavaScript::Minifier in XS, which is slightly faster than JavaScript::Minifier (pure Perl).)
o Jq...............................Not installed! (optional - Support for extended condition checking via Jq for the generic interface.)
o JSON::XS.........................Not installed! To install, you can use: 'apt-get install -y libjson-xs-perl'. (optional - Recommended for faster AJAX/JavaScript handling.)
o List::Util::XS...................ok (v1.55)
o LWP::UserAgent...................ok (v6.53)
o Mail::IMAPClient.................ok (v3.42)
o IO::Socket::SSL................ok (v2.069)
o Authen::NTLM...................Not installed! To install, you can use: 'apt-get install -y libauthen-ntlm-perl'. (optional - Required for NTLM authentication mechanism in IMAP connections.)
o ModPerl::Util....................ok (v2.000011)
o Moo..............................ok (v2.004004)
o Net::DNS.........................ok (v1.29)
o Net::LDAP........................Not installed! To install, you can use: 'apt-get install -y libnet-ldap-perl'. (optional - Required for directory authentication.)
o Net::LDAP::Constant..............Not installed! To install, you can use: 'apt-get install -y libnet-ldap-perl'. (optional - Required for directory authentication.)
o Net::SMTP........................ok (v3.11)
o Spreadsheet::XLSX................Not installed! To install, you can use: 'apt-get install -y libspreadsheet-xlsx-perl'. (optional - Spreadsheet::XLSX enables import and export of Excel files in certain dialogs.)
o Template.........................ok (v2.27)
o Template::Stash::XS..............ok (undef)
o Text::Diff::FormattedHTML........ok (v0.08)
o Text::CSV_XS.....................Not installed! To install, you can use: 'apt-get install -y libtext-csv-xs-perl'. (optional - Recommended for faster CSV handling.)
o Time::HiRes......................ok (v1.9764)
o Time::Piece......................ok (v1.3401)
o XML::LibXML......................ok (v2.0134)
o XML::LibXSLT.....................Not installed! To install, you can use: 'apt-get install -y libxml-libxslt-perl'. (optional - Required for Generic Interface XSLT mapping module.)
o XML::Parser......................ok (v2.46)
o YAML::XS.........................ok (v0.82)
Requirement check for: Check if database has been backed up ...

Warning: this script can make changes to your database which are irreversible.
Make sure you have properly backed up complete database before continuing.


Did you backup the database? [Y]es/[N]o: y

Requirement check for: Migrate SysConfig settings ...

Warning: The following SysConfig settings will be modified.
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Body
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Body
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###HistoryComment
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###HistoryComment
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###HistoryType
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###HistoryType
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###IsVisibleForCustomerDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###IsVisibleForCustomerDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###LinkedTicketState
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###LinkedTicketState
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###LinkedTicketStateDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###LinkedTicketStateDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Note
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Note
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###NoteMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###NoteMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###NoteToTicket
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###NoteToTicket
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###NoteToTicketDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###NoteToTicketDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Owner
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Owner
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###OwnerMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###OwnerMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Permission
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Permission
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Priority
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Priority
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###PriorityDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###PriorityDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Queue
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Queue
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Responsible
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Responsible
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###SLAMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###SLAMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Service
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Service
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###ServiceMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###ServiceMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###State
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###State
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###StateDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###StateType
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateType
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Subject
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Subject
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###TicketType
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###TicketType
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Title
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Title
------------------------------------------------------------------------

Should the SysConfig be migrated? [Y]es/[N]o: y


Executing tasks ...

Step 1 of 18: Check required Perl version ...
Step 2 of 18: Check required database version ...
Step 3 of 18: Check database charset ...
Step 4 of 18: Check required Perl modules ...
Step 5 of 18: Check if database has been backed up ...
Step 6 of 18: Rebuild configuration ...
Step 7 of 18: Migrate SysConfig settings ...
ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 2 09:30:03 2023

Message: EffectiveValue is invalid! Entity value is invalid(3 normal)!

Traceback (2223):
Module: Kernel::System::SysConfig::SettingUpdate Line: 512
Module: Kernel::System::SysConfig::SettingsSet Line: 4731
Module: Kernel::System::SysConfig::Migration::MigrateSysConfigSettings Line: 367
Module: scripts::Migration::Znuny::MigrateSysConfigSettings::Run Line: 224
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82

ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 2 09:30:04 2023

Message: Setting Customer::AuthModule Effective value is not correct: Kernel::System::CustomerAuth::LDAP not exists!

Traceback (2223):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3488
Module: Kernel::System::SysConfig::SettingsSet Line: 4742
Module: Kernel::System::SysConfig::Migration::MigrateSysConfigSettings Line: 367
Module: scripts::Migration::Znuny::MigrateSysConfigSettings::Run Line: 224
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82

Step 8 of 18: Migrate DBCRUD UUID columns ...
Calendar::Plugin: Column dbcrud_uuid in table calendar_appointment_plugin...
Column already exists
OAuth2Token: Column dbcrud_uuid in table oauth2_token...
Column already exists
OAuth2TokenConfig: Column dbcrud_uuid in table oauth2_token_config...
Column already exists
Step 9 of 18: Migrate dynamic fields ...
Step 10 of 18: Migrate notification events ...
Step 11 of 18: Integrate Znuny-NoteToLinkedTicket ...
ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 2 09:30:05 2023

Message: Setting Customer::AuthModule Effective value is not correct: Kernel::System::CustomerAuth::LDAP not exists!

Traceback (2223):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3488
Module: Kernel::System::SysConfig::SettingsSet Line: 4742
Module: scripts::Migration::Znuny::IntegrateZnunyNoteToLinkedTicket::_ArticleActionConfigAdd Line: 60
Module: scripts::Migration::Znuny::IntegrateZnunyNoteToLinkedTicket::Run Line: 33
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82




Not possible to complete migration. Check previous messages for more information.


Package werden nicht angezeigt:


$ bin/otrs.Console.pl Admin::Package::List
Listing all installed packages...
There are no packages installed.
$ bin/otrs.Console.pl Admin::Package::Install /opt/ITSM-6.5.1.opm
Installing package...
Error: Package is already installed.


Wer kann mir helfen ?

Nette Grüße
Scout1971
GustavG
Znuny expert
Posts: 275
Joined: 26 Nov 2014, 15:56
Znuny Version: Znuny 6.3.4
Real Name: Gerlach

Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by GustavG »

Also ich würde erstmal damit anfangen, die Pakete zu installieren die /opt/otrs/bin/otrs.CheckModules.pl vorschlägt (apt-get install -y libcpan-audit-perl etc).
root
Administrator
Posts: 3931
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by root »

Hallo,

das Problem wird das hier sein:

Message: EffectiveValue is invalid! Entity value is invalid(3 normal)!


Es kommt eine neue Funktion die diese "default" Priorität hat. Am besten vor der MIgration auf gültig setzen, dann sollte es gehen. Kann man danach ja wieder auf ungültig setzen.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
scout1971
Znuny newbie
Posts: 8
Joined: 01 Jun 2023, 15:54
Znuny Version: 6.4
Real Name: Frank Rischbieter

Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

und wie kann ich den Wert per otrs.Console.pl setzten / auslesen ???
scout1971
Znuny newbie
Posts: 8
Joined: 01 Jun 2023, 15:54
Znuny Version: 6.4
Real Name: Frank Rischbieter

Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Jetzt bekomme ich bei der Migration folgende Hinweise:

$ scripts/MigrateToZnuny6_5.pl --verbose

Migration started ...

Checking requirements ...

Requirement check for: Check required Perl version ...
Installed Perl version: v5.32.1. Minimum required Perl version: v5.16.0.
Requirement check for: Check required database version ...
Installed database version: MariaDB 10.5.19. Minimum required database version: 5.0.0.
Requirement check for: Check database charset ...
The setting character_set_client is: utf8. The setting character_set_database is: utf8. No tables found with invalid charset.
Requirement check for: Check required Perl modules ...

Executing /opt/otrs/bin/otrs.CheckModules.pl to check for missing required modules.

o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.36)
o Archive::Zip.....................ok (v1.68)
o Authen::SASL.....................ok (v2.16)
o CPAN::Audit......................ok (v0.15)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::JWT.......................ok (v0.032)
o Crypt::OpenSSL::X509.............ok (v1.902)
o CSS::Minifier::XS................ok (v0.11)
o Data::UUID.......................ok (v1.226)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.54)
o DateTime::TimeZone.............ok (v2.47)
o DBI..............................ok (v1.643)
o DBD::mysql.......................ok (v4.050)
o DBD::ODBC........................ok (v1.61)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v3.14.2)
o Digest::SHA......................ok (v6.02)
o Encode::HanExtra.................ok (v0.23)
o Excel::Writer::XLSX..............ok (v0.95)
o Hash::Merge......................ok (v0.302)
o iCal::Parser.....................ok (v1.21)
o IO::Socket::SSL..................ok (v2.069)
o JavaScript::Minifier::XS.........ok (v0.13)
o Jq...............................Not installed! (optional - Support for extended condition checking via Jq for the generic interface.)
o JSON::XS.........................ok (v4.03)
o List::Util::XS...................ok (v1.55)
o LWP::UserAgent...................ok (v6.53)
o Mail::IMAPClient.................ok (v3.42)
o IO::Socket::SSL................ok (v2.069)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000011)
o Moo..............................ok (v2.004004)
o Net::DNS.........................ok (v1.29)
o Net::LDAP........................ok (v0.68)
o Net::LDAP::Constant..............ok (v0.24)
o Net::SMTP........................ok (v3.11)
o Spreadsheet::XLSX................ok (v0.15)
o Template.........................ok (v2.27)
o Template::Stash::XS..............ok (undef)
o Text::Diff::FormattedHTML........ok (v0.08)
o Text::CSV_XS.....................ok (v1.45)
o Time::HiRes......................ok (v1.9764)
o Time::Piece......................ok (v1.3401)
o XML::LibXML......................ok (v2.0134)
o XML::LibXSLT.....................ok (v1.99)
o XML::Parser......................ok (v2.46)
o YAML::XS.........................ok (v0.82)
Requirement check for: Check if database has been backed up ...

Warning: this script can make changes to your database which are irreversible.
Make sure you have properly backed up complete database before continuing.


Did you backup the database? [Y]es/[N]o: y

Requirement check for: Migrate SysConfig settings ...

Warning: The following SysConfig settings will be modified.
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Body
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Body
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###HistoryComment
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###HistoryComment
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###HistoryType
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###HistoryType
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###IsVisibleForCustomerDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###IsVisibleForCustomerDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###LinkedTicketState
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###LinkedTicketState
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###LinkedTicketStateDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###LinkedTicketStateDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Note
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Note
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###NoteMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###NoteMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###NoteToTicket
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###NoteToTicket
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###NoteToTicketDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###NoteToTicketDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Owner
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Owner
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###OwnerMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###OwnerMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Permission
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Permission
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Priority
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Priority
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###PriorityDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###PriorityDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Queue
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Queue
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Responsible
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Responsible
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###SLAMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###SLAMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Service
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Service
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###ServiceMandatory
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###ServiceMandatory
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###State
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###State
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###StateDefault
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateDefault
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###StateType
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###StateType
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Subject
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Subject
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###TicketType
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###TicketType
------------------------------------------------------------------------
Name: Ticket::Frontend::AgentZnunyNoteToLinkedTicket###Title
Change name to: Ticket::Frontend::AgentTicketNoteToLinkedTicket###Title
------------------------------------------------------------------------

Should the SysConfig be migrated? [Y]es/[N]o: y


Executing tasks ...

Step 1 of 18: Check required Perl version ...
Step 2 of 18: Check required database version ...
Step 3 of 18: Check database charset ...
Step 4 of 18: Check required Perl modules ...
Step 5 of 18: Check if database has been backed up ...
Step 6 of 18: Rebuild configuration ...
ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 9 13:30:28 2023

Message: Setting Package::RepositoryList Effective value is not correct: Its not an array!

Traceback (1019):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3488
Module: scripts::Migration::Base::RebuildConfig Line: 96
Module: scripts::Migration::Base::RebuildConfig::Run Line: 29
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82

Step 7 of 18: Migrate SysConfig settings ...
ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 9 13:30:28 2023

Message: EffectiveValue is invalid! Entity value is invalid(3 normal)!

Traceback (1019):
Module: Kernel::System::SysConfig::SettingUpdate Line: 512
Module: Kernel::System::SysConfig::SettingsSet Line: 4731
Module: Kernel::System::SysConfig::Migration::MigrateSysConfigSettings Line: 367
Module: scripts::Migration::Znuny::MigrateSysConfigSettings::Run Line: 224
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82

ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 9 13:30:29 2023

Message: Setting Package::RepositoryList Effective value is not correct: Its not an array!

Traceback (1019):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3488
Module: Kernel::System::SysConfig::SettingsSet Line: 4742
Module: Kernel::System::SysConfig::Migration::MigrateSysConfigSettings Line: 367
Module: scripts::Migration::Znuny::MigrateSysConfigSettings::Run Line: 224
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82

Step 8 of 18: Migrate DBCRUD UUID columns ...
Calendar::Plugin: Column dbcrud_uuid in table calendar_appointment_plugin...
Column already exists
OAuth2Token: Column dbcrud_uuid in table oauth2_token...
Column already exists
OAuth2TokenConfig: Column dbcrud_uuid in table oauth2_token_config...
Column already exists
Step 9 of 18: Migrate dynamic fields ...
Step 10 of 18: Migrate notification events ...
Step 11 of 18: Integrate Znuny-NoteToLinkedTicket ...
ERROR: MigrateToZnuny6_5.pl-101 Perl: 5.32.1 OS: linux Time: Fri Jun 9 13:30:30 2023

Message: Setting Package::RepositoryList Effective value is not correct: Its not an array!

Traceback (1019):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3488
Module: Kernel::System::SysConfig::SettingsSet Line: 4742
Module: scripts::Migration::Znuny::IntegrateZnunyNoteToLinkedTicket::_ArticleActionConfigAdd Line: 60
Module: scripts::Migration::Znuny::IntegrateZnunyNoteToLinkedTicket::Run Line: 33
Module: scripts::Migration::_ExecuteComponent Line: 167
Module: scripts::Migration::Run Line: 77
Module: scripts/MigrateToZnuny6_5.pl Line: 82




Not possible to complete migration. Check previous messages for more information.
wurzel
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by wurzel »

Hi,

Du musst bevor Du startest alle settings die angemeckert wurden wie z.B.

Code: Select all

Package::RepositoryList
in der sysconfig mal anschauen und ggf. resetten oder korrigieren.

Wie Roy bereits geschrieben hatte
Am besten vor der MIgration auf gültig setzen, dann sollte es gehen. Kann man danach ja wieder auf ungültig setzen.
viele Grüße
Flo
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scout1971
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Hallo,

die Pakete sind per manuellem Update jetzt aktuell.

Wie Roy bereits geschrieben hatte
Am besten vor der MIgration auf gültig setzen, dann sollte es gehen. Kann man danach ja wieder auf ungültig setzen.

wie kann ich in welcher Datei auf ungültig setzten ???

Nette Grüße
Scout71
scout1971
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Nach dem manuellen Setzen der Werte per Web-GUI / Systemkonfiguration:

- SMIME::Bin
- SMIME::CertPath
- SMIME::PrivatePath
- Package::RepositoryList

Danach die Migration per MigrateToZnuny6_5.pl fehlerfrei durchgeführt.

Warum müssen die SMIME Werte eingetragen werden obwohl SMIME nicht aktiv ist ????
root
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by root »

scout1971 wrote: 13 Jun 2023, 13:46 Warum müssen die SMIME Werte eingetragen werden obwohl SMIME nicht aktiv ist ????
Hallo,

das dürfte daran liegen das diese Einstellungen aktiv sind. Dann muss da auch ein passender Wert rein. Die sind per Default nicht aktiv.
Daher kann man die auch einfach mit bin/otrs.Console.pl Admin::Config::Update --setting-name XXX --reset wieder zurücksetzen.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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scout1971
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Hallo Roy,

ich konnte den Fehler nachstellen:

su -c "bin/otrs.Console.pl Admin::Config::Update --setting-name SMIME::BIN --reset" -s /bin/bash otrs
Resetting setting value...

Done.

-> Danach war der Path weiterhin enthalten.

su -c "bin/otrs.Console.pl Admin::Config::Update --setting-name SMIME::BIN --value ''" -s /bin/bash otrs
Updating setting value...

Done.
su -c "bin/otrs.Console.pl Admin::Config::Read --setting-name SMIME::BIN" -s /bin/bash otrs
Gathering setting value...

Setting: SMIME::BIN


Done.

-> Feld ist leer -> Fehlerhinweis in der WebGui

su -c "bin/otrs.Console.pl Admin::Config::Update --setting-name SMIME --reset" -s /bin/bash otrs
Resetting setting value...

Done.

-> Feld ist nicht aktiv

su -c "/opt/otrs/bin/otrs.Console.pl Admin::Config::ListInvalid" -s /bin/bash otrs
The following settings have an invalid value:
SMIME::Bin = '';

Sieht nach einen Pflichtfeld aus, ohne Wert keine fehlerfreie Migration möglich.

Nette Grüße
Scout1971
root
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by root »

scout1971 wrote: 15 Jun 2023, 11:47
Sieht nach einen Pflichtfeld aus, ohne Wert keine fehlerfreie Migration möglich.
Hallo,

hier https://github.com/znuny/Znuny/blob/rel ... .xml#L3058 sieht man von der 6.5.2 die Definition der Einstellung:

Code: Select all

    <Setting Name="SMIME::Bin" Required="0" Valid="0">
Das ist der Defaultwert. Sie das in der Datei genauso aus stimmt was mit der SysConfig nicht.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

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scout1971
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Hallo Roy,

es könnte an der ZZZAAuto.pm vom Ur - OTRS sein.
Dort steht:

$Self->{'SMIME'} = 0;
delete $Self->{'SMIME::Bin'};

Oder war eine andere Datei gemeint ?

Nette Grüße
Scout1971
root
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by root »

Hi,

Also de ZZZAAuto.pm wird ja vom System immer neu erstellt. Oder hast Du die mitkopiert?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
scout1971
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Posts: 8
Joined: 01 Jun 2023, 15:54
Znuny Version: 6.4
Real Name: Frank Rischbieter

Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by scout1971 »

Hey Roy,

sorry stimmt - welche Datei meintest du ?

Nette Grüße
Scout1971
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Re: Probleme bei dem Update 6.4.5 zu 6.5.1 / 6.5.2

Post by Johannes »

Hi,

Roy meinte die ZZZAAuto.pm
Die braucht man ja seit 6.0 nicht mehr kopieren.

Gruß
Johannes
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