Apache stürzt seit 2.1.7 regelmäßig ab

machines · Post by **machines** » 15 May 2007, 13:43

hallo,

ich beobachte seit dem Update auf dei Version 2.1.7 unter Windows folgendes Phänomen: Wird ein Eintrag im Kalender vorgenommen verabschiedet sich OTRS ... das heisst der Apache-Webserver stoppt.

Dann starte ich das Ganze über restart.bat ... und dann läuft es wieder.

Hat das jemand auch schon mal beobachtet und/oder hat eine Idee ?

Vielen Dank für kurze Info.

gruss marco.

Dennis · Post by **Dennis** » 15 May 2007, 13:56

Apache schreibt logs...dort steht drin was passiert.

Insbesondere die error.log dürtfe interessant sein.

machines · Post by **machines** » 15 May 2007, 14:49

Hallo,

okay, folgendes findet sich in der error.log:

[Tue May 15 08:38:33 2007] [error] [client 0.0.0.0] File does not exist: E:/OTRS/otrs/bin/cgi-bin/favicon.ico
[Tue May 15 08:39:15 2007] [error] [client 0.0.0.0] [Tue May 15 08:39:15 2007] index.pl: Use of uninitialized value in substitution (s///) at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 990., referer: http://192.168.1.9/index.pl
[Tue May 15 08:39:15 2007] [error] [client 0.0.0.0] [Tue May 15 08:39:15 2007] index.pl: Use of uninitialized value in concatenation (.) or string at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 991., referer: http://192.168.1.9/index.pl
[Tue May 15 08:45:40 2007] [error] [client 0.0.0.0] [Tue May 15 08:45:39 2007] index.pl: Use of uninitialized value in substitution (s///) at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 990., referer: http://192.168.1.9/index.pl
[Tue May 15 08:45:40 2007] [error] [client 0.0.0.0] [Tue May 15 08:45:39 2007] index.pl: Use of uninitialized value in concatenation (.) or string at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 991., referer: http://192.168.1.9/index.pl
[Tue May 15 08:46:14 2007] [error] [client 0.0.0.0] [Tue May 15 08:46:14 2007] index.pl: Use of uninitialized value in substitution (s///) at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 990., referer: http://192.168.1.9/index.pl
[Tue May 15 08:46:14 2007] [error] [client 0.0.0.0] [Tue May 15 08:46:14 2007] index.pl: Use of uninitialized value in concatenation (.) or string at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 991., referer: http://192.168.1.9/index.pl
[Tue May 15 08:52:07 2007] [error] [client 0.0.0.0] File does not exist: E:/OTRS/otrs/bin/cgi-bin/favicon.ico
[Tue May 15 08:59:07 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/h.pl
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/h.pl
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGOa.pl
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGPa.pl
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGQa.pl
[Tue May 15 08:59:09 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGRa.pl
[Tue May 15 08:59:09 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGSa.pl
[Tue May 15 08:59:09 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGTa.pl
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGUa.pl
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGVa.pl
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGWa.pl
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGXa.pl
[Tue May 15 08:59:11 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGYa.pl
[Tue May 15 09:09:45 2007] [notice] Child 2384: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.
[Tue May 15 09:09:45 2007] [notice] Parent: Received restart signal -- Restarting the server.

[Tue May 15 13:49:05 2007] [error] [client 0.0.0.0] [Tue May 15 13:49:04 2007] index.pl: Use of uninitialized value in substitution (s///) at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 990., referer: http://192.168.1.9/index.pl
[Tue May 15 13:49:05 2007] [error] [client 0.0.0.0] [Tue May 15 13:49:04 2007] index.pl: Use of uninitialized value in concatenation (.) or string at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 991., referer: http://192.168.1.9/index.pl
[Tue May 15 13:53:05 2007] [error] [client 0.0.0.0] [Tue May 15 13:53:05 2007] index.pl: Use of uninitialized value in substitution (s///) at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 990., referer: http://192.168.1.9/index.pl
[Tue May 15 13:53:05 2007] [error] [client 0.0.0.0] [Tue May 15 13:53:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 991., referer: http://192.168.1.9/index.pl
[Tue May 15 13:53:37 2007] [error] [client 0.0.0.0] [Tue May 15 13:53:36 2007] index.pl: Use of uninitialized value in substitution (s///) at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 990., referer: http://192.168.1.9/index.pl
[Tue May 15 13:53:37 2007] [error] [client 0.0.0.0] [Tue May 15 13:53:36 2007] index.pl: Use of uninitialized value in concatenation (.) or string at E:/OTRS/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 991., referer: http://192.168.1.9/index.pl

Leider bin ich nicht fit genug was den Apachen anbelangt um diese Fehlermeldungen zu deuten ?!

gruss marco.

Dennis · Post by **Dennis** » 15 May 2007, 16:13

Hm Schwierig.

Also die oberen Meldungen sollten nicht so dramatisch sein, aber das hier:

[Tue May 15 08:59:07 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/h.pl
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/h.pl
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGOa.pl

sieht ganz komisch aus. Aber was genau das bedeutet weiß ich nicht, ich weiß auch nicht warum versucht wird diese aufzurufen. Ein eindeutiges Zeichen dass der Apache abschmiert seh ich nicht, nur eben einen Restart, der scheint aber manuell durchgeführt worden zu sein.

larf · Post by **larf** » 16 May 2007, 12:53

Dennis wrote:Aber was genau das bedeutet weiß ich nicht, ich weiß auch nicht warum versucht wird diese aufzurufen. Ein eindeutiges Zeichen dass der Apache abschmiert seh ich nicht, nur eben einen Restart, der scheint aber manuell durchgeführt worden zu sein.

Öhm, manuell?:

Code: Select all

[Tue May 15 09:09:45 2007] [notice] Child 2384: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. 
[Tue May 15 09:09:45 2007] [notice] Parent: Received restart signal -- Restarting the server.

Was dein System dann allerdings aufrufen will ist mir völlig unklar und hat mit ziemlicher Sicherheit nichts wirklich mit OTRS zu tun.
Was läuft denn ansonsten noch auf dem Server?

Dennis · Post by **Dennis** » 16 May 2007, 13:07

LOL ja man sollte die Logs dann natürlich auch richtig lesen.

Das war natürlich keine manueller Restart.

machines · Post by **machines** » 16 May 2007, 13:08

hallo,

es ist eine Win2K-Maschine, welche ausschließlich für OTR genutzt wird, sonst läuft nichts auf dem System.

Eben ist er wieder ausgestiegen, ich versuche das mal weiter einzugrenzen:

[Wed May 16 12:29:55 2007] [notice] Child 1364: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.
[Wed May 16 12:29:55 2007] [notice] Parent: Received restart signal -- Restarting the server.
[Wed May 16 12:29:55 2007] [warn] (OS 10038)Ein Vorgang bezog sich auf ein Objekt, das kein Socket ist. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed.
[Wed May 16 12:29:56 2007] [notice] Child 1364: Released the start mutex
[Wed May 16 12:30:08 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Wed May 16 12:30:08 2007] [notice] Server built: Jan 9 2007 23:17:20
[Wed May 16 12:30:08 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process.
[Wed May 16 12:30:08 2007] [crit] (OS 6)Das Handle ist ungltig. : master_main: create child process failed. Exiting.
[Wed May 16 12:30:08 2007] [notice] Parent: Child process exited successfully.
[Wed May 16 12:30:09 2007] [notice] Child 1364: Waiting for 250 worker threads to exit.
[Wed May 16 12:30:09 2007] [notice] Child 1364: All worker threads have exited.
[Wed May 16 12:30:09 2007] [notice] Child 1364: Child process is exiting

Ich werde jetzt mal das grosse Google-Orakel befragen, mal sehen was dabei rauskommt !

gruss marco.

larf · Post by **larf** » 16 May 2007, 13:45

Der fragliche Punkt sind in meinen Augen eher diese Geschichten:

Code: Select all

[Tue May 15 08:59:07 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/h.pl 
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/h.pl 
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGOa.pl 
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGPa.pl 
[Tue May 15 08:59:08 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGQa.pl 
[Tue May 15 08:59:09 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGRa.pl 
[Tue May 15 08:59:09 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGSa.pl 
[Tue May 15 08:59:09 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGTa.pl 
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGUa.pl 
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGVa.pl 
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGWa.pl 
[Tue May 15 08:59:10 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGXa.pl 
[Tue May 15 08:59:11 2007] [error] [client 0.0.0.0] script not found or unable to stat: E:/OTRS/Apache2/cgi-bin/JNGYa.pl

Was auch immer da passieren mag sieht nicht wirklich gesund aus.

Ich bin allerdings auch kein Fachmann für Windows-Server. Vielleicht hat ja jemand einen guten Tipp dazu.