Order::Default in Dashboard ticket lists

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tastenchris
Znuny newbie
Posts: 30
Joined: 04 Apr 2019, 17:17
Znuny Version: 6.x
Real Name: Christoph Litauer

Order::Default in Dashboard ticket lists

Post by tastenchris »

Hi,

just upgraded from otrs 5 to 6. Now all ticket lists (especially new and open tickets) in the agents dashboard are ordered 'up' by default. I changed
Ticket::Frontend::AgentTicketStatusView###Order::Default to 'Down', deployed the changes but no success. What am I missing?

Thanks in advance
Christoph
tastenchris
Znuny newbie
Posts: 30
Joined: 04 Apr 2019, 17:17
Znuny Version: 6.x
Real Name: Christoph Litauer

Re: Order::Default in Dashboard ticket lists

Post by tastenchris »

Just recognized: When the dashboard reloads automatically (after 2 minutes) the ordering is 'down'. Reloading the dashboard manually leads to 'up' again.
root
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Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Order::Default in Dashboard ticket lists

Post by root »

Hi,

The Sysconfig you mentioned is not related to the dashboards. It's for AgentTicketStatusView. You need to adjust the dashboard widgets one by one

- Roy
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tastenchris
Znuny newbie
Posts: 30
Joined: 04 Apr 2019, 17:17
Znuny Version: 6.x
Real Name: Christoph Litauer

Re: Order::Default in Dashboard ticket lists

Post by tastenchris »

root wrote: 07 Dec 2020, 14:25 Hi,

The Sysconfig you mentioned is not related to the dashboards. It's for AgentTicketStatusView. You need to adjust the dashboard widgets one by one

- Roy
Thanks a lot. Please give a short hint how to do that. I am not an experienced otrs admin. Is it something, any agent should do for himself? Is it system default?
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