unser System ist Cent OS 7 mit MariaDB und aktuell Znuny 6.0.36.
Vor einigen Tagen haben wir von OTRS 6.0.9 auf Znuny 6.0.36 geupdatet. Nun wollten wir erstmalig ITSM in Version 6.0.30 installieren. Vor der Installation haben wir in "/etc/my.cnf" die nachfolgende Zeile ergänzt:
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"max_allowed_Packet = 64M"
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bin/otrs.Console.pl Admin::Package::Install https://download.znuny.org/releases/itsm/bundle6/:ITSM-6.0.30.opm
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Notice: Install /opt/otrs/Kernel/Config/Files/XML/FrameworkITSM.xml (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/GeneralCatalog.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ImportExport.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMChangeManagement.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMConfigurationManagement.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMCore.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMIncidentProblemManagement.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM/ITSMServiceLevelManagement.opm (660)!
Notice: Install /opt/otrs/var/packagesetup/ITSM.pm (660)!
[Thu Aug 19 16:03:54 2021] otrs.Console.pl: DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 471.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-70 Perl: 5.16.3 OS: linux Time: Thu Aug 19 16:03:54 2021
Message: MySQL server has gone away, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, 'text/xml', ?, 'not installed', '2021-08-19 16:03:54', 1, '2021-08-19 16:03:54', 1)'
Traceback (18532):
Module: Kernel::System::Package::RepositoryAdd Line: 409
Module: Kernel::System::Package::PackageInstall Line: 606
Module: Kernel::System::Console::Command::Admin::Package::Install::Run Line: 109
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37
Error: Package installation failed.
Was könnte hier das Problem sein? So langsam gehen mir die Ideen aus.
Danke für eure Hilfe!