ich hab eine OTRS Installation von 6.0.8 auf znuny 6.0.39 geupdatet und habe jetzt zweimal in 3 Wochen folgende Fehlermeldungen im Systemprotokoll:
Code: Select all
Tue Jun 14 11:41:23 2022 (Europe/Berlin) error OTRS-CGI-78 Can't locate Kernel/Modules/undefined.pm in @INC (you may need to install the Kernel::Modules::undefined module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.22.1 /usr/local/share/perl/5.22.1 /usr/lib/x86_64-linux-gnu/perl5/5.22 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.22 /usr/share/perl/5.22 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs/Kernel/System/Main.pm line 86.
Tue Jun 14 11:41:23 2022 (Europe/Berlin) error OTRS-CGI-78 Can't locate Kernel/Modules/undefined.pm in @INC (you may need to install the Kernel::Modules::undefined module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.22.1 /usr/local/share/perl/5.22.1 /usr/lib/x86_64-linux-gnu/perl5/5.22 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.22 /usr/share/perl/5.22 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs/Kernel/System/Main.pm line 86.
Tue Jun 14 11:40:35 2022 (Europe/Berlin) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager-78 Can't connect to MySQL server on '127.0.0.1' (111)
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Can't connect to MySQL server on '127.0.0.1' (111)
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Can't connect to MySQL server on '127.0.0.1' (111)
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Can't connect to MySQL server on '127.0.0.1' (111)
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Can't connect to MySQL server on '127.0.0.1' (111)
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Need TicketID!
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Need ArticleID!
Tue Jun 14 11:40:34 2022 (Europe/Berlin) error OTRS-CGI-78 Need TicketID!
Code: Select all
[Tue Jun 14 11:40:34 2022] -e: DBI connect('database=otrs;host=127.0.0.1','otrs',...) failed: Can't connect to MySQL server on '127.0.0.1' (111) at /opt/otrs/Kernel/System/DB.pm line 209.
ERROR: OTRS-CGI-78 Perl: 5.22.1 OS: linux Time: Tue Jun 14 11:40:34 2022
Message: Can't connect to MySQL server on '127.0.0.1' (111)
RemoteAddress: [ip]
RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=26074
Traceback (19784):
Module: Kernel::System::DB::Do Line: 468
Module: Kernel::System::AuthSession::DB::DESTROY Line: 602
Module: (eval) Line: 581
Module: Kernel::System::ObjectManager::ObjectsDiscard Line: 581
Module: Kernel::System::ObjectManager::DESTROY Line: 643
Module: (eval) (v1.99) Line: 207
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v1.99) Line: 207
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
SV = PV(0x55ec0e5e6870) at 0x55ec0e79cfc8
REFCNT = 2
FLAGS = ()
PV = 0
SV = PV(0x7f1fa8763b00) at 0x7f1fa88e2358
REFCNT = 2
FLAGS = ()
PV = 0
... weitere SV = PV Protokolleinträge ...
SV = PV(0x55ec0e5e6870) at 0x55ec0e79cfc8
REFCNT = 2
FLAGS = ()
PV = 0
[Tue Jun 14 11:40:48.058222 2022] [core:notice] [pid 6375] AH00051: child pid 19866 exit signal Segmentation fault (11), possible coredump in /etc/apache2
SV = PV(0x55ec0e5e6870) at 0x55ec10abb508
REFCNT = 2
FLAGS = ()
PV = 0
... weitere SV = PV Protokolleinträge ...
SV = PV(0x55ec0e5e6870) at 0x55ec10abb508
REFCNT = 2
FLAGS = ()
PV = 0
ERROR: OTRS-CGI-78 Perl: 5.22.1 OS: linux Time: Tue Jun 14 11:41:23 2022
Message: Can't locate Kernel/Modules/undefined.pm in @INC (you may need to install the Kernel::Modules::undefined module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.22.1 /usr/local/share/perl/5.22.1 /usr/lib/x86_64-linux-gnu/perl5/5.22 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.22 /usr/share/perl/5.22 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs/Kernel/System/Main.pm line 86.
RemoteAddress: [ip]
RequestURI: /otrs/index.pl
Traceback (19811):
Module: Kernel::System::Web::InterfaceAgent::Run Line: 217
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-78 Perl: 5.22.1 OS: linux Time: Tue Jun 14 11:41:23 2022
Message: Can't locate Kernel/Modules/undefined.pm in @INC (you may need to install the Kernel::Modules::undefined module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.22.1 /usr/local/share/perl/5.22.1 /usr/lib/x86_64-linux-gnu/perl5/5.22 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.22 /usr/share/perl/5.22 /usr/local/lib/site_perl . /etc/apache2) at /opt/otrs/Kernel/System/Main.pm line 86.
RemoteAddress: [ip]
RequestURI: /otrs/index.pl
Traceback (19797):
Module: Kernel::System::Web::InterfaceAgent::Run Line: 217
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
SV = PV(0x55ec0e5e6870) at 0x55ec10abb508
REFCNT = 2
FLAGS = ()
PV = 0
... weitere SV = PV Protokolleinträge ...
SV = PV(0x55ec0e5e6870) at 0x55ec10abb508
REFCNT = 2
FLAGS = ()
PV = 0
[Tue Jun 14 11:42:06.988166 2022] [mpm_prefork:notice] [pid 6375] AH00169: caught SIGTERM, shutting down
[Tue Jun 14 11:42:08.172735 2022] [mpm_prefork:notice] [pid 20305] AH00163: Apache/2.4.18 (Ubuntu) mod_auth_gssapi/1.3.3 mod_auth_kerb/5.4 mod_perl/2.0.9 Perl/v5.22.1 configured -- resuming normal operations
[Tue Jun 14 11:42:08.172859 2022] [core:notice] [pid 20305] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 14 11:53:22 2022] -e: Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/Modules/AgentTicketCompose.pm line 1636.
Code: Select all
2022-06-14T09:39:10.078104Z 0 [Warning] Changed limits: max_open_files: 1024 (requested 5000)
2022-06-14T09:39:10.079407Z 0 [Warning] Changed limits: table_open_cache: 431 (requested 2000)
2022-06-14T09:39:10.266369Z 0 [Warning] TIMESTAMP with implicit DEFAULT value is deprecated. Please use --explicit_defaults_for_timestamp server option (see documentation for more details).
2022-06-14T09:39:10.283868Z 0 [Note] /usr/sbin/mysqld (mysqld 5.7.22-0ubuntu0.16.04.1) starting as process 19957 ...
2022-06-14T09:39:10.495426Z 0 [Note] InnoDB: PUNCH HOLE support available
2022-06-14T09:39:10.495458Z 0 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2022-06-14T09:39:10.495464Z 0 [Note] InnoDB: Uses event mutexes
2022-06-14T09:39:10.495469Z 0 [Note] InnoDB: GCC builtin __atomic_thread_fence() is used for memory barrier
2022-06-14T09:39:10.495474Z 0 [Note] InnoDB: Compressed tables use zlib 1.2.8
2022-06-14T09:39:10.495479Z 0 [Note] InnoDB: Using Linux native AIO
2022-06-14T09:39:10.499705Z 0 [Note] InnoDB: Number of pools: 1
2022-06-14T09:39:10.533169Z 0 [Note] InnoDB: Using CPU crc32 instructions
2022-06-14T09:39:10.562371Z 0 [Note] InnoDB: Initializing buffer pool, total size = 128M, instances = 1, chunk size = 128M
2022-06-14T09:39:10.609651Z 0 [Note] InnoDB: Completed initialization of buffer pool
2022-06-14T09:39:10.615617Z 0 [Note] InnoDB: If the mysqld execution user is authorized, page cleaner thread priority can be changed. See the man page of setpriority().
2022-06-14T09:39:10.678999Z 0 [Note] InnoDB: Highest supported file format is Barracuda.
2022-06-14T09:39:10.781074Z 0 [Note] InnoDB: Log scan progressed past the checkpoint lsn 114412374541
2022-06-14T09:39:10.781215Z 0 [Note] InnoDB: Doing recovery: scanned up to log sequence number 114412399696
2022-06-14T09:39:10.840638Z 0 [Note] InnoDB: Database was not shutdown normally!
2022-06-14T09:39:10.840656Z 0 [Note] InnoDB: Starting crash recovery.
2022-06-14T09:39:13.301865Z 0 [Note] InnoDB: Starting an apply batch of log records to the database...
InnoDB: Progress in percent: 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
2022-06-14T09:39:17.804330Z 0 [Note] InnoDB: Apply batch completed
2022-06-14T09:39:44.999903Z 0 [Note] InnoDB: Removed temporary tablespace data file: "ibtmp1"
2022-06-14T09:39:45.406888Z 0 [Note] InnoDB: Creating shared tablespace for temporary tables
2022-06-14T09:39:47.328600Z 0 [Note] InnoDB: Setting file './ibtmp1' size to 12 MB. Physically writing the file full; Please wait ...
2022-06-14T09:39:49.053409Z 0 [Note] InnoDB: File './ibtmp1' size is now 12 MB.
2022-06-14T09:39:52.192265Z 0 [Note] InnoDB: 96 redo rollback segment(s) found. 96 redo rollback segment(s) are active.
2022-06-14T09:39:52.239455Z 0 [Note] InnoDB: 32 non-redo rollback segment(s) are active.
2022-06-14T09:39:52.692236Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:39:52.742363Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:39:52.792483Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:39:52.842560Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:39:52.892681Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:39:52.942808Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:39:52.992945Z 0 [Note] InnoDB: page_cleaner: 1000ms intended loop took 42377ms. The settings might not be optimal. (flushed=0 and evicted=0, during the time.)
2022-06-14T09:39:53.000519Z 0 [Note] InnoDB: 5.7.22 started; log sequence number 114412399696
2022-06-14T09:39:53.026860Z 0 [Note] InnoDB: Loading buffer pool(s) from /var/lib/mysql/ib_buffer_pool
2022-06-14T09:39:53.450749Z 0 [Note] Plugin 'FEDERATED' is disabled.
2022-06-14T09:39:55.291537Z 0 [Warning] Failed to set up SSL because of the following SSL library error: SSL context is not usable without certificate and private key
2022-06-14T09:39:55.309442Z 0 [Note] Server hostname (bind-address): '127.0.0.1'; port: 3306
2022-06-14T09:39:55.309514Z 0 [Note] - '127.0.0.1' resolves to '127.0.0.1';
2022-06-14T09:39:55.325946Z 0 [Note] Server socket created on IP: '127.0.0.1'.
2022-06-14T09:40:35.891300Z 0 [Warning] Changed limits: max_open_files: 1024 (requested 5000)
2022-06-14T09:40:35.891415Z 0 [Warning] Changed limits: table_open_cache: 431 (requested 2000)
2022-06-14T09:40:36.071551Z 0 [Warning] TIMESTAMP with implicit DEFAULT value is deprecated. Please use --explicit_defaults_for_timestamp server option (see documentation for more details).
2022-06-14T09:40:36.075387Z 0 [Note] /usr/sbin/mysqld (mysqld 5.7.22-0ubuntu0.16.04.1) starting as process 20093 ...
2022-06-14T09:40:36.116852Z 0 [Note] InnoDB: PUNCH HOLE support available
2022-06-14T09:40:36.116882Z 0 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2022-06-14T09:40:36.116887Z 0 [Note] InnoDB: Uses event mutexes
2022-06-14T09:40:36.116891Z 0 [Note] InnoDB: GCC builtin __atomic_thread_fence() is used for memory barrier
2022-06-14T09:40:36.116895Z 0 [Note] InnoDB: Compressed tables use zlib 1.2.8
2022-06-14T09:40:36.116900Z 0 [Note] InnoDB: Using Linux native AIO
2022-06-14T09:40:36.119909Z 0 [Note] InnoDB: Number of pools: 1
2022-06-14T09:40:36.122852Z 0 [Note] InnoDB: Using CPU crc32 instructions
2022-06-14T09:40:36.125556Z 0 [Note] InnoDB: Initializing buffer pool, total size = 128M, instances = 1, chunk size = 128M
2022-06-14T09:40:36.135601Z 0 [Note] InnoDB: Completed initialization of buffer pool
2022-06-14T09:40:36.139943Z 0 [Note] InnoDB: If the mysqld execution user is authorized, page cleaner thread priority can be changed. See the man page of setpriority().
2022-06-14T09:40:36.167114Z 0 [Note] InnoDB: Highest supported file format is Barracuda.
2022-06-14T09:40:36.174698Z 0 [Note] InnoDB: Log scan progressed past the checkpoint lsn 114412400247
2022-06-14T09:40:36.174716Z 0 [Note] InnoDB: Doing recovery: scanned up to log sequence number 114412400256
2022-06-14T09:40:36.174722Z 0 [Note] InnoDB: Database was not shutdown normally!
2022-06-14T09:40:36.174727Z 0 [Note] InnoDB: Starting crash recovery.
2022-06-14T09:40:36.810397Z 0 [Note] InnoDB: Removed temporary tablespace data file: "ibtmp1"
2022-06-14T09:40:36.810430Z 0 [Note] InnoDB: Creating shared tablespace for temporary tables
2022-06-14T09:40:36.810473Z 0 [Note] InnoDB: Setting file './ibtmp1' size to 12 MB. Physically writing the file full; Please wait ...
2022-06-14T09:40:36.851912Z 0 [Note] InnoDB: File './ibtmp1' size is now 12 MB.
2022-06-14T09:40:36.852894Z 0 [Note] InnoDB: 96 redo rollback segment(s) found. 96 redo rollback segment(s) are active.
2022-06-14T09:40:36.852910Z 0 [Note] InnoDB: 32 non-redo rollback segment(s) are active.
2022-06-14T09:40:36.853267Z 0 [Note] InnoDB: Waiting for purge to start
2022-06-14T09:40:36.903782Z 0 [Note] InnoDB: 5.7.22 started; log sequence number 114412400256
2022-06-14T09:40:36.903975Z 0 [Note] InnoDB: Loading buffer pool(s) from /var/lib/mysql/ib_buffer_pool
2022-06-14T09:40:36.904081Z 0 [Note] Plugin 'FEDERATED' is disabled.
2022-06-14T09:40:36.924463Z 0 [Warning] Failed to set up SSL because of the following SSL library error: SSL context is not usable without certificate and private key
2022-06-14T09:40:36.924480Z 0 [Note] Server hostname (bind-address): '127.0.0.1'; port: 3306
2022-06-14T09:40:36.924491Z 0 [Note] - '127.0.0.1' resolves to '127.0.0.1';
2022-06-14T09:40:36.924527Z 0 [Note] Server socket created on IP: '127.0.0.1'.
2022-06-14T09:40:37.071807Z 0 [Note] Event Scheduler: Loaded 0 events
2022-06-14T09:40:37.072892Z 0 [Note] /usr/sbin/mysqld: ready for connections.
Version: '5.7.22-0ubuntu0.16.04.1' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu)
2022-06-14T09:40:37.843637Z 5 [Note] Access denied for user 'root'@'localhost' (using password: NO)
2022-06-14T09:40:39.497854Z 0 [Note] InnoDB: Buffer pool(s) load completed at 220614 11:40:39
Gruß