Suchfunktion nach Installation von Znuny-DashboardWidgetSearchProfile nicht mehr nutzbar.

[danielwe]

Hallo zusammen,

seit der Installation des Plugins Znuny-DashboardWidgetSearchProfile ist die Suchfunktion gar nicht mehr nutzbar. Beim Aufruf erhalte ich die folgende Meldung:

Znuny hat mögliche Netzwerkprobleme entdeckt. Sie können entweder versuchen die Seite manuell erneut zu laden oder Sie warten bis ihr Browser die Verbindung wiederhergestellt hat.

Das Systemprotokoll zeigt keine Einträge, der Apache-Error-Log lässt sich aber nicht lumpen:

Code: Select all

Notice: Install /opt/znuny/Custom/Kernel/System/SearchProfile.pm (660)!
Notice: Install /opt/znuny/Kernel/Config/Files/XML/ZnunyDashboardWidgetSearchProfile.xml (660)!
Notice: Install /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm (660)!
Notice: Install /opt/znuny/Kernel/Output/HTML/Dashboard/TicketSearchProfile.pm (660)!
Notice: Install /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm (660)!
Notice: Install /opt/znuny/Kernel/Output/HTML/Templates/Standard/AgentDashboardTicketSearchProfile.tt (660)!
Notice: Install /opt/znuny/scripts/test/ZnunyDashboardWidgetSearchProfile/System/SearchProfile.t (660)!
Notice: Install /opt/znuny/var/httpd/htdocs/js/Core.Agent.Search.js (660)!
Notice: Install /opt/znuny/var/packagesetup/ZnunyDashboardWidgetSearchProfile.pm (660)!
Notice: Install /opt/znuny/doc/en/Znuny-DashboardWidgetSearchProfile_en.pdf (660)!
Notice: Install /opt/znuny/doc/de/Znuny-DashboardWidgetSearchProfile_de.pdf (660)!
Code:
        $Kernel::OM->Get('var::packagesetup::ZnunyDashboardWidgetSearchProfile')->CodeInstall();

[Fri Apr 19 08:22:26 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:22:31 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:22:34 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:22:34.497499 2024] [:error] [pid 55549] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:22:38 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:22:40.146915 2024] [:error] [pid 55557] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:22:45 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:23:21 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:23:21.636459 2024] [:error] [pid 55458] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:23:41 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:23:54 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:23:58 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:23:59 2024] de_ZnunyDashboardWidgetSearchProfile.pm: Subroutine Data redefined at /opt/znuny/Kernel/Language/de_ZnunyDashboardWidgetSearchProfile.pm line 16.
[Fri Apr 19 08:25:09 2024] ZnunyDashboardWidgetSearchProfile.pm: Subroutine new redefined at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 26.
[Fri Apr 19 08:25:09 2024] ZnunyDashboardWidgetSearchProfile.pm: Subroutine Run redefined at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 36.
[Fri Apr 19 08:25:09.381767 2024] [:error] [pid 55458] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:25:17.541967 2024] [:error] [pid 55459] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:25:33.660003 2024] [:error] [pid 50341] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:25:40.433179 2024] [:error] [pid 55626] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:26:40 2024] ZnunyDashboardWidgetSearchProfile.pm: Subroutine new redefined at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 26.
[Fri Apr 19 08:26:40 2024] ZnunyDashboardWidgetSearchProfile.pm: Subroutine Run redefined at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 36.
[Fri Apr 19 08:26:40.190664 2024] [:error] [pid 55549] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:27:15 2024] ZnunyDashboardWidgetSearchProfile.pm: Subroutine new redefined at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 26.
[Fri Apr 19 08:27:15 2024] ZnunyDashboardWidgetSearchProfile.pm: Subroutine Run redefined at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 36.
[Fri Apr 19 08:27:15.425952 2024] [:error] [pid 55557] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:28:38.308850 2024] [:error] [pid 55529] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:28:43.421385 2024] [:error] [pid 55530] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n
[Fri Apr 19 08:46:58.077188 2024] [:error] [pid 54897] Can't locate object method "SearchProfileGroupList" via package "Kernel::System::SearchProfile" at /opt/znuny/Kernel/Output/HTML/FilterElementPost/ZnunyDashboardWidgetSearchProfile.pm line 120.\n

Anscheinend fehlt hier eine Methode. Kann mir jemand sagen, was hier schief gelaufen ist?
VG
Daniel

[Johannes]

Hi,

ich würde sagen dein Webserver hat nicht mitbekommen das sich eine Datei geändert hat.

Restart des Webservers / Webserver Dienst und es wird laufen.

Gruß

[danielwe]

Hi Johannes,
das war auch einer meiner ersten Gedanken. Ich habe den Cache in Znuny gelöscht und neu aufgebaut und den Webserver neu gestartet. Leider hat beides nicht geholfen.
VG

[danielwe]

Nach einem Neustart des Servers funktioniert es jetzt. Wieso es das gebraucht hat und ein einfacher Neustart des Apache-Dienstes nicht gereicht hat... wer weiß das schon.