is it possible to get the TextModules window, in the Ticket Template (CustomerTicketMessageQuick) dialogue? i try to edit the dtl and pm files by me self, but i failed
Text modules are displayed due to queue, ticket type and ticket state - independently from the ticket templates. They are displayed anytime you have a text box (while ticket creating or ticket editing by adding notes, sending mails, etc.).
My first hint: Check the setting of text tempates.
Greetings, Anna