[itsm] HideIncident State,Deployment State in Config item

[masoodfarooq91]

Hello there, In OTRS ITSM (CMDB) when creating a new custom class, there are some default attributes like Name, incident state, deployment state and file attachment. I now how to add other fileds via "Definition",,, But how can we disable Incident state and deployment state? I want to have a CMDB, in which i want only name and some other attributes, But i dont want Incident states and deployment states.......!! How to do that?

[jojo]

these fields can not be disabled.

[masoodfarooq91]

Which files generate these? Cant we do anything by manipulating the code somehow?

[jojo]

these fields are needed functionality of the CMDB.

[masoodfarooq91]

Ok.,,, then I have a work around if it is possible, can we have a "nill" value added to the defaut options? e.g when i selct incident stae, i want to have a nill vlaue also along with operational and incident values... Is this possible?

[masoodfarooq91]

ok i figured it out, we can add the values in general catalog,,, just tell me how to select Nil value as a default and already selected value?