Error after Upgrade from 3.3 to 4

[vinesh]

Everything was working fine under 3.3 and yesterday after i upgrade from 3.3 to 4, I am getting below error logs and not receiving automated emails now.

Wed Nov 26 13:57:28 2014 error OTRS-CGI-00 Invalid UserSendNewTicketNotification option '1' for user 'boda.badru'
Wed Nov 26 13:57:28 2014 error OTRS-CGI-00 Invalid UserSendNewTicketNotification option '1' for user 'ravikrishna'
Wed Nov 26 13:57:28 2014 error OTRS-CGI-00 Invalid UserSendNewTicketNotification option '1' for user 'mahesh.s'
Wed Nov 26 13:57:28 2014 error OTRS-CGI-00 Invalid UserSendNewTicketNotification option '1' for user 'ramesh.junuvala'
Wed Nov 26 13:57:28 2014 error OTRS-CGI-00 Invalid UserSendNewTicketNotification option '1' for user 'krishnakumar.singh'
Wed Nov 26 13:57:28 2014 error OTRS-CGI-00 Invalid UserSendNewTicketNotification option '1' for user 'tpraveen.kumar'

[jojo]

review the settings for these users and set them new

[vinesh]

Hi Jojo thanks for your quick reply...before upgrade from 3.3 to 4 everything was working perfectly...issue is after upgrade and this users are agents and get all notifications while creating and closing tickets.

i did not get you "review the settings for these users and set them new" can you please be clear. Thanks.

[jojo]

set the New Ticket Notification for each user in the admin interface to a new value.

[vinesh]

It is already set for all agents as shown in the screenshot....

[jojo]

please set it to another value so the database is updated

[vinesh]

My issue resolved after deleting all Process Management events and did DBUpdate-to-4.pl which was giving error if the Process Management events are available. Thanks.

[se-mh]

Hello,

the workarounds described don't work for me. I tested setting the value to "no" and back to "yes" again, but still the same problem. I also deleted the useraccount and created a new one, the problem is the same. The Process Management Tables are empty.

Does anyone have an idea what could additionally be checked?