![Smile :)](./images/smilies/icon_smile.gif)
I need to send an email when a ticket is closed. The email goes to our admin team so they can invoice for work/parts on the ticket.
Have followed guidance here:
http://wiki.otterhub.org/index.php?titl ... has_closed
And the email sends fine - and the ticket closes (temporarily)
However, the ticket jumps back open a few seconds later... possibly due to the fact the email gets sent AFTER the job closes.
Does anyone have any suggestions?
My OTRS version is 4.0.6 and running on appliance.
Many thanks indeed.
Michael