dashlet by shifts [SOLVED]

[rvaldomir]

Hi,

i want to have a couple of dashlets that shows the tickets from the people from the morning shift and the afternoon shift.

the problem is that the Owner filter only allows one user (not multiple filter), how to enable a way to customize those dashlet to filter certain owners?

a.png

how to change this option to select owners instead of columns?

b.png

[aph]

You can configure that in the xml file for your dashlet (attribute OwnerIDs). See for further details https://otrs.github.io/doc/api/otrs/3.3 ... ch.pm.html.
Just use as attribute OwnerIDs of agents from morning or afternoon shift in the respective dashlet. As far as I know, in the dashlet itself you can only filter one owner at a time.

[rvaldomir]

You mean something like this?

a.png

b.png

c.png

[aph]

I mean the Item Key 'Attributes' in your XML file TicketDashletMorning.xml (It represents the first entry in the screenshot showing DashboardBackend###0092-TicketDashletMorning). At the moment the content is empty. Here you should add OwnerIDs of Agents from the morning shift.

Code: Select all

<Item Key="Attributes">OwnerIDs=20;OwnerIDs=22;</Item>

Same applies to the dashlet for the afternoon shift. No need to add OwnerIDs as an Item Key in your XML files.

[rvaldomir]

thanks! it works