Hi,
i want to have a couple of dashlets that shows the tickets from the people from the morning shift and the afternoon shift.
the problem is that the Owner filter only allows one user (not multiple filter), how to enable a way to customize those dashlet to filter certain owners?
how to change this option to select owners instead of columns?
dashlet by shifts [SOLVED]
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dashlet by shifts [SOLVED]
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Last edited by rvaldomir on 07 Oct 2015, 15:19, edited 1 time in total.
Roberto A. Valdomir
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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Re: dashlet by shifts
You can configure that in the xml file for your dashlet (attribute OwnerIDs). See for further details https://otrs.github.io/doc/api/otrs/3.3 ... ch.pm.html.
Just use as attribute OwnerIDs of agents from morning or afternoon shift in the respective dashlet. As far as I know, in the dashlet itself you can only filter one owner at a time.
Just use as attribute OwnerIDs of agents from morning or afternoon shift in the respective dashlet. As far as I know, in the dashlet itself you can only filter one owner at a time.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
Re: dashlet by shifts
You mean something like this?
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Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Re: dashlet by shifts
I mean the Item Key 'Attributes' in your XML file TicketDashletMorning.xml (It represents the first entry in the screenshot showing DashboardBackend###0092-TicketDashletMorning). At the moment the content is empty. Here you should add OwnerIDs of Agents from the morning shift.
Same applies to the dashlet for the afternoon shift. No need to add OwnerIDs as an Item Key in your XML files.
Code: Select all
<Item Key="Attributes">OwnerIDs=20;OwnerIDs=22;</Item>
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
-
- Znuny expert
- Posts: 155
- Joined: 04 Aug 2014, 23:59
- Znuny Version: 3.3.8
- Real Name: Roberto A. Valdomir
Re: dashlet by shifts
thanks! it works
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365