Hi,
I have a Zimbra webmail server and would like to use OTRS client for fetching emails with push method, can anyone guide me?
OTRS - mail fetch via PUSH instead of Postmaster
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Re: OTRS - mail fetch via PUSH instead of Postmaster
You have to install postfix/procmail on your OTRS server. Then forward the mails from your Zimbra webserver to your OTRS server. procmail has to pipe the mail to "otrs.Console.pl Maint::PostMaster::Read" (see sample .procmailrc.dist).
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Re: OTRS - mail fetch via PUSH instead of Postmaster
Ok, Thanks for your reply @reneeb
But what do mean by forward ? should I forward the email from zimbra to the other configured email id in OTRS or some other way?
If you can configure that for me, I can pay you for this task.
But what do mean by forward ? should I forward the email from zimbra to the other configured email id in OTRS or some other way?
If you can configure that for me, I can pay you for this task.
Re: OTRS - mail fetch via PUSH instead of Postmaster
The Box running OTRS on needs a local MTA. If this oe receives a mail for the otrs user it will push it into OTRS via procmail
On the "real" MTA youn have to forward the mail to the OTRS Box like: support@domain.tld -> otrs@otrsserver
This is a basic mailserver admin task.
On the "real" MTA youn have to forward the mail to the OTRS Box like: support@domain.tld -> otrs@otrsserver
This is a basic mailserver admin task.
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Re: OTRS - mail fetch via PUSH instead of Postmaster
Hi @Jojo,
Actually I dont have much idea on this, but I can pay for this task if you dont have any issues. Thanks
Actually I dont have much idea on this, but I can pay for this task if you dont have any issues. Thanks
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Re: OTRS - mail fetch via PUSH instead of Postmaster
https://www.zimbra.com/desktop7/help/en ... ddress.htm
http://www.datanethosting.com/kb/zimbra ... il-account
The forwarding mail address should be otrs@<name_of_your_otrs_server>
http://www.datanethosting.com/kb/zimbra ... il-account
The forwarding mail address should be otrs@<name_of_your_otrs_server>
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Re: OTRS - mail fetch via PUSH instead of Postmaster
if you are not able to perform these actions on your servers you should really consider to use managed service for these kind as to create this kind of config is the easy task compared to operate servers in a professional manner.
We could operate your OTRS as a fully managed service including the reception of mails.
We could operate your OTRS as a fully managed service including the reception of mails.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: OTRS - mail fetch via PUSH instead of Postmaster
Thanks to @reneeb and @jojo,
I understood the concept let me try with suggested method now.
I understood the concept let me try with suggested method now.