Hello,
I am currently working on a process which includes creating split tickets using the 'TicketCreate' option. Is there any way to create a split ticket in a process which is also a process ticket?
Split Process Ticket
Moderator: crythias
Re: Split Process Ticket
Hi,
yes. Set the Process Dynamic Fields directly. Works fine.
Flo
yes. Set the Process Dynamic Fields directly. Works fine.
Flo
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Split Process Ticket
Thanks for your answer. Not quite sure if I understand correctly what you mean.
I tried adding the Dynamic Field via TicketCreate, I put DynamicField_ProcessState as key and put in the value for ProcessState I want the ticket to be at. The Split-ticket is created but it is not a process ticket and has no process state assigned.
I tried adding the Dynamic Field via TicketCreate, I put DynamicField_ProcessState as key and put in the value for ProcessState I want the ticket to be at. The Split-ticket is created but it is not a process ticket and has no process state assigned.
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Re: Split Process Ticket
Hi,
When creating a new ticket in a transition activity you can set both dynamic fields (ProcessManagementProcessID and ProcessManagementActivtyID) to the proper values of your desires process. By setting these fields your new tickets becomes a process ticket.
- Roy
When creating a new ticket in a transition activity you can set both dynamic fields (ProcessManagementProcessID and ProcessManagementActivtyID) to the proper values of your desires process. By setting these fields your new tickets becomes a process ticket.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Split Process Ticket
Yes! I set DynamicField_ProcessManagementProcessID and DynamicField_ProcessManagementActivityID with their respective IDs in TicketCreate and now it works. Thanks a lot.