we have an acl that forces agents to 'classify' (setting a type, service and SLA) a ticket before being able to work on it. The ACL looks like this:
![Image](https://i.imgur.com/BYb4J9E.jpg)
I'd like specific roles to be able to work on the ticket even if its not classified yet. This is how i configured the ACL:
![Image](https://i.imgur.com/FdRy814.jpg)
Sadly it is not working. Can anyone help me in figuring out what i did wrong here?