Hello,
I wonder if anyone could automate the opening of tickets so that several equal calls can be created at one time?
Today I am using OTRS in version 6.0.19 with MySQL database.
Open multiple tickets at once
Moderator: crythias
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- Znuny newbie
- Posts: 24
- Joined: 23 May 2013, 03:25
- Znuny Version: versao 6.0.19
- Company: Hepta
- Location: Brasília, BRAZIL
Open multiple tickets at once
Talles Leonardo
OTRS 6.0.19 on Linux with MySQL database
OTRS 6.0.19 on Linux with MySQL database
Re: Open multiple tickets at once
Well if you're using a process you can automate the creation of tickets from a TransitionAction.
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- Znuny newbie
- Posts: 24
- Joined: 23 May 2013, 03:25
- Znuny Version: versao 6.0.19
- Company: Hepta
- Location: Brasília, BRAZIL
Re: Open multiple tickets at once
Yes, but as far as I can get in process management, it only allows me to automate the creation of one ticket at a time and I need to create several. And this amount has to be variable.
Talles Leonardo
OTRS 6.0.19 on Linux with MySQL database
OTRS 6.0.19 on Linux with MySQL database
-
- Znuny newbie
- Posts: 24
- Joined: 23 May 2013, 03:25
- Znuny Version: versao 6.0.19
- Company: Hepta
- Location: Brasília, BRAZIL
Re: Open multiple tickets at once [SOLVED]
Hi,
I was able to solve this demand by creating a process. I created a process where the agent can select the number of users that should be created, from there a call of type process is created with the appropriate form, respecting the amount previously informed. After filling in the information requested by the form, OTRS automatically opens a ticket for each user informed.
I am attaching the process to this post. The process is in portuguese.
Remembering that the file only contemplates the process. DynamicFields and other settings must still be manually made.
Th
I was able to solve this demand by creating a process. I created a process where the agent can select the number of users that should be created, from there a call of type process is created with the appropriate form, respecting the amount previously informed. After filling in the information requested by the form, OTRS automatically opens a ticket for each user informed.
I am attaching the process to this post. The process is in portuguese.
Remembering that the file only contemplates the process. DynamicFields and other settings must still be manually made.
Th
You do not have the required permissions to view the files attached to this post.
Talles Leonardo
OTRS 6.0.19 on Linux with MySQL database
OTRS 6.0.19 on Linux with MySQL database
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- Znuny newbie
- Posts: 2
- Joined: 18 Jan 2021, 16:22
- Znuny Version: OTRS 6
- Real Name: Willian Moreira Finamore
Re: Open multiple tickets at once
Can I see the attached files, please?