Good morning guys,
This is my first time here. I'm from Venezuela and I'm trying to use OTRS 6 in my job (a Small Bussiness of Technology). I installed OTRS 6 on CentOS, almost ready to use but I have a little BIG problem.
When I blocked a ticket and I'm trying to send an email (Comunication) the system show me this error:
Impossible to send message to: "Name Of User Email" <email@xxx.com> .
Error details:
Backend ERROR: OTRS-CGI-95 Perl: 5.16.3 OS: linux Time: Fri Dec 20 19:20:11 2019
Message: Impossible to send message to: "xxxxx" <xxxxx> .
RemoteAddress: 10.140.0.6
RequestURI: /otrs/index.pl
Traceback (52002):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 299
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1363
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 93
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
But, I have to say my main Email is configured and I can receive emails from OTRS system in Automated Email like NEW TICKETS, FOLLOWING, ETC. But I don´t undes¿rstand why that email doesn't work to send an email from ticket.
Please, help me with this. I will appreciate so much your help.
The error:
Impossible to send message to.
Moderator: crythias
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- Znuny newbie
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Re: Impossible to send message to.
Hi,
receiving is different to sending.
show your sendmail configuration. Relay, local MX, ...
Flo
receiving is different to sending.
show your sendmail configuration. Relay, local MX, ...
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
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- Znuny newbie
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Re: Impossible to send message to.
Hi, Thank you for the reply.
I'm not sure if you want these info:
Please, let me know if these doesn't
Thanks!
I'm not sure if you want these info:
Please, let me know if these doesn't
Thanks!
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Re: Impossible to send message to.
Hi,
Looks like wrong configuration. Using Sendmail means running the sendmail binary. I guess, from all other settings like host, authuser, etc. you tried SMTP or sth related,
- Roy
Looks like wrong configuration. Using Sendmail means running the sendmail binary. I guess, from all other settings like host, authuser, etc. you tried SMTP or sth related,
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Impossible to send message to.
Hi
Show/Fix your local postfix/sendmail/exim/<MTA> config
you my use another module .
Flo
Show/Fix your local postfix/sendmail/exim/<MTA> config
you my use another module .
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 12
- Joined: 27 Aug 2019, 03:16
- Znuny Version: 6.0.21
Re: Impossible to send message to.
How can I run the sendmail binary in this case?. Sendmail is like a third party software?
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- Znuny newbie
- Posts: 12
- Joined: 27 Aug 2019, 03:16
- Znuny Version: 6.0.21
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- Znuny newbie
- Posts: 12
- Joined: 27 Aug 2019, 03:16
- Znuny Version: 6.0.21
Re: Impossible to send message to.
The problem was the item called SendmailModule, that thing it wasn't enabled. I have enabled that and now the system send emails correctly.
I know jejeje, that's a stupid thing, but that stupid thing didn´t let me be happpy
Thanks so much guys.
I know jejeje, that's a stupid thing, but that stupid thing didn´t let me be happpy
Thanks so much guys.