Impossible to send message to.

Moderator: crythias

Post Reply
badrider306
Znuny newbie
Posts: 12
Joined: 27 Aug 2019, 03:16
Znuny Version: 6.0.21

Impossible to send message to.

Post by badrider306 »

Good morning guys,

This is my first time here. I'm from Venezuela and I'm trying to use OTRS 6 in my job (a Small Bussiness of Technology). I installed OTRS 6 on CentOS, almost ready to use but I have a little BIG problem.

When I blocked a ticket and I'm trying to send an email (Comunication) the system show me this error:

Impossible to send message to: "Name Of User Email" <email@xxx.com> .

Error details:

Backend ERROR: OTRS-CGI-95 Perl: 5.16.3 OS: linux Time: Fri Dec 20 19:20:11 2019
Message: Impossible to send message to: "xxxxx" <xxxxx> .
RemoteAddress: 10.140.0.6
RequestURI: /otrs/index.pl
Traceback (52002):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 299
Module: Kernel::Modules::AgentTicketEmailOutbound::SendEmail Line: 1363
Module: Kernel::Modules::AgentTicketEmailOutbound::Run Line: 93
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32


But, I have to say my main Email is configured and I can receive emails from OTRS system in Automated Email like NEW TICKETS, FOLLOWING, ETC. But I don´t undes¿rstand why that email doesn't work to send an email from ticket.

Please, help me with this. I will appreciate so much your help.

The error:

Image
wurzel
Znuny guru
Posts: 3234
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Impossible to send message to.

Post by wurzel »

Hi,

receiving is different to sending.

show your sendmail configuration. Relay, local MX, ...

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
badrider306
Znuny newbie
Posts: 12
Joined: 27 Aug 2019, 03:16
Znuny Version: 6.0.21

Re: Impossible to send message to.

Post by badrider306 »

Hi, Thank you for the reply.

I'm not sure if you want these info:

Please, let me know if these doesn't

Image
Image
Image

:) Thanks!
root
Administrator
Posts: 4011
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Impossible to send message to.

Post by root »

Hi,

Looks like wrong configuration. Using Sendmail means running the sendmail binary. I guess, from all other settings like host, authuser, etc. you tried SMTP or sth related,

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
wurzel
Znuny guru
Posts: 3234
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Impossible to send message to.

Post by wurzel »

Hi

Show/Fix your local postfix/sendmail/exim/<MTA> config

you my use another module .

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
badrider306
Znuny newbie
Posts: 12
Joined: 27 Aug 2019, 03:16
Znuny Version: 6.0.21

Re: Impossible to send message to.

Post by badrider306 »

root wrote: 23 Dec 2019, 18:02 Hi,

Looks like wrong configuration. Using Sendmail means running the sendmail binary. I guess, from all other settings like host, authuser, etc. you tried SMTP or sth related,

- Roy
How can I run the sendmail binary in this case?. Sendmail is like a third party software?
badrider306
Znuny newbie
Posts: 12
Joined: 27 Aug 2019, 03:16
Znuny Version: 6.0.21

Re: Impossible to send message to.

Post by badrider306 »

wurzel wrote: 23 Dec 2019, 23:44 Hi

Show/Fix your local postfix/sendmail/exim/<MTA> config

you my use another module .

Flo
Sorry for late, but today I am returning to my office.

Please, Can you tell me where I can find that config?. I'm very newbie on OTRS. Thanks you so much!
badrider306
Znuny newbie
Posts: 12
Joined: 27 Aug 2019, 03:16
Znuny Version: 6.0.21

Re: Impossible to send message to.

Post by badrider306 »

The problem was the item called SendmailModule, that thing it wasn't enabled. I have enabled that and now the system send emails correctly.

I know jejeje, that's a stupid thing, but that stupid thing didn´t let me be happpy

Thanks so much guys.
Post Reply