Hello everyone,
is there a possibility to make a ticket "disappear" after an outgoing Mail has been sent to a customer?
Like for example moving the ticket to a certain queue and only returning it once a followup has come in.
Make ticket disappear after Outgoing Mail
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Re: Make ticket disappear after Outgoing Mail
Hey,
Yes, that's why pending states exist.
See: https://doc.otrs.com/doc/manual/admin/6 ... tings.html
Best regards
Emin
Yes, that's why pending states exist.
See: https://doc.otrs.com/doc/manual/admin/6 ... tings.html
Best regards
Emin
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