Hi everyone,
I have a Dynamic Field of type Text and object "Customer". Can I use the value of that field as a tag in e.g. a signature?
I have tried <OTRS_TICKET_DynamicField_NAME> but this did not work, I guess it only works for object type Ticket.
-Rick
Customer Dynamic Field object as OTRS tag?
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Customer Dynamic Field object as OTRS tag?
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Re: Customer Dynamic Field object as OTRS tag?
Check at
- Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser
- DynamicFieldFromCustomerUser::Mapping
- Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser
- DynamicFieldFromCustomerUser::Mapping
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Re: Customer Dynamic Field object as OTRS tag?
Hi skullz,
Thank you for your reply!
Thank you for your reply!
I quess you mean that I could map a "customeruser" dynamic Field to a Ticket Dynamic Field, right? But what I have is a "Customer" dynamic field, so this solution does not seem to apply to my situation then. What do you think?
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Re: Customer Dynamic Field object as OTRS tag?
Hi,tpsupport wrote: ↑23 Apr 2020, 10:03 Hi skullz,
Thank you for your reply!
I quess you mean that I could map a "customeruser" dynamic Field to a Ticket Dynamic Field, right? But what I have is a "Customer" dynamic field, so this solution does not seem to apply to my situation then. What do you think?
The Dynamic Field CustomerUser is a CustomerUser field. Did you tried it or do you just assume?
- Roy
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Re: Customer Dynamic Field object as OTRS tag?
Hi Roy,
I guess we just have a misunderstanding here, I have a "Customer" Dynamic Field, and I use it for additional information for a customer company.
The solution from skillz obviously targets customeruser object dynamic fields.
I guess we just have a misunderstanding here, I have a "Customer" Dynamic Field, and I use it for additional information for a customer company.
The solution from skillz obviously targets customeruser object dynamic fields.
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Re: Customer Dynamic Field object as OTRS tag?
Hi,
- Roy
Nope, there's no misunderstanding. the setting skullz mentioned works fine and copies CustomerUser and Customer dynamic Fields into ticket dynamic fields. What's wrong with just trying?
- Roy
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Re: Customer Dynamic Field object as OTRS tag?
Hi Roy,
Alright, I have tried it and it works well' The only thing that I need to take care about is that the customer user set on the ticket is existing and linked to the customer company.
The Configuration for DynamicFieldFromCustomerUser::Mapping is:
"DynamicField_<Name>" > <TicketDynamicFieldName>
Thank you very much skillz and Roy!
Alright, I have tried it and it works well' The only thing that I need to take care about is that the customer user set on the ticket is existing and linked to the customer company.
The Configuration for DynamicFieldFromCustomerUser::Mapping is:
"DynamicField_<Name>" > <TicketDynamicFieldName>
Thank you very much skillz and Roy!
Znuny 6.5 LTS - Ubuntu 20.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18