Email Header - Sent Emails

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VCSousa
Znuny newbie
Posts: 62
Joined: 05 Feb 2020, 17:45
Znuny Version: OTRS6
Real Name: Ruben Sousa
Company: Zolve - Logistic and Transport, S.A.

Email Header - Sent Emails

Post by VCSousa »

Hi everyone,

Can I extract somewhere the email Header to track it? Sometime we have some problems on our servers and we need to track the header to try understand where he stopped or lagged.

Thanks in advance,
Rúben Sousa
root
Administrator
Posts: 3983
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Email Header - Sent Emails

Post by root »

Hi,

Enable the SysConfig Ticket::Frontend::PlainView and you'll find a button for each article to see the original e-mail.

- Roy
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VCSousa
Znuny newbie
Posts: 62
Joined: 05 Feb 2020, 17:45
Znuny Version: OTRS6
Real Name: Ruben Sousa
Company: Zolve - Logistic and Transport, S.A.

Re: Email Header - Sent Emails

Post by VCSousa »

Hi roy,

thanks in advance. It's solved, can be closed.
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