Hello,
my customer need a document proving the compliance of OTRS with ITIL.
Is there a document or a certification or maybe a recommendation from an ITIL organism proving it ?
Thanks in advance for your collaboration
ItIL compliance
Moderator: crythias
Re: ItIL compliance
even a sheet of paper and a pen can be compliant to ITIL...
There are some companies like PINK or Serview who do such kind of reviews and create certificates (for money)
OTRS 7 is certified by SERVIEW for different ITIL processes, the community edition is not
There are some companies like PINK or Serview who do such kind of reviews and create certificates (for money)
OTRS 7 is certified by SERVIEW for different ITIL processes, the community edition is not
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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Re: ItIL compliance
Hello,
Thank you for you answer and collaboration.
I can consider my request handled succefully.
Have a nice day
Thank you for you answer and collaboration.
I can consider my request handled succefully.
Have a nice day
-
- Znuny superhero
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- Real Name: Emin
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Re: ItIL compliance
Hello,
Additional information: according to the official SERVIEW website, OTRS 6.0.4 (Community Edition) is certified as well.
Thanks to Roy for looking that up.
— Emin
Additional information: according to the official SERVIEW website, OTRS 6.0.4 (Community Edition) is certified as well.
Thanks to Roy for looking that up.
— Emin
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