OTRS 7 / 8 vs Community Edition

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Snowmanko
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OTRS 7 / 8 vs Community Edition

Post by Snowmanko »

Hi,

I've heard there will be no more Community Editions of OTRS released in future and all versions will be payed.
Can someone confirm this info? Is it true that there will be no now upcomming releases available as Community Edition?

So this means OTRS 6 is last available version for public as opensource and that means OTRS is practically dead? No OTRS 7,8,9 in future?

Thanks.
BR!
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zzz
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Re: OTRS 7 / 8 vs Community Edition

Post by zzz »

Hey,

The current CEO of the OTRS AG announced that new features will be implemented into the Community Edition around two years after the release of a new major version (source in German).

That'd be Nov 2020. I can't tell you if it will be called OTRS Community Edition 7 or if they'll just add new features as an update and keep the current name.

There's no other public information I am aware of. Where do you have your information from?

- Emin
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Snowmanko
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Re: OTRS 7 / 8 vs Community Edition

Post by Snowmanko »

Hi,
thanks for joining this topic.

I've opened chat at official site otrs.com. See attached conversation. Vitor (person in chat) is sales representative working in OTRS AG I suppose - this is Linkedin info.

This is really confusing and I it concerns me in order to decide if I am going to use OTRS CE for newly spawned/installed Service Desk projects/solutions or not.BTW I am using OTRS for more than 12 years.
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zzz
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Re: OTRS 7 / 8 vs Community Edition

Post by zzz »

Thanks for sharing the conversation.

He is not only talking about the last public OTRS version but also about discontinuing the Community Edition, which would mean no more (security) updates.

It's hard to tell if he's talking about commercial support for the Community Edition or the general end of open-source OTRS.

Only an official answer can provide clarity.

— Emin
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cordeos
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Re: OTRS 7 / 8 vs Community Edition

Post by cordeos »

OTRS Gmbh has basically killed any open source version of OTRS after Community Version 6. They will not allow outside contributors and will not releasing any open source versions... possibly against the GPL license they 'should' be tied to. The OTOBO helpdesk project looks like it is taking off from where OTRS Gmbh sold out the open source community who helped build the platform. OTOBO seems to have a better, updated interface, is based directly off OTRS Community Edition 6 and you can migrate to and from OTRS and OTOBO.
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jojo
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Re: OTRS 7 / 8 vs Community Edition

Post by jojo »

First of all please do not crosspost to different language forums and don't hijack other topics.

The OTRS AG (OTRS GmbH changed it's legal form abbout 10 years ago) was and is code owner of OTRS. OTRS since the bbeginning was commercial open source so the majority of the code was written by employees or paid freelancers working for OTRS. Which means that the OTRS AG invested over the years several million of Euros in the development and maintenance of the software.

Free software never meant free in the sense of free beer and you should carefully read the GPL and it's meaning.

There are some forks of OTRS all over the years, some already disapeared (like the italian fork which happened during OTRS 1.x) or have no ongoing maintenance. So perhaps some of the forks will survive, some perhaps not....
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zzz
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Re: OTRS 7 / 8 vs Community Edition

Post by zzz »

cordeos wrote:
22 Aug 2020, 17:16
They will not allow outside contributors and will not releasing any open source versions... possibly against the GPL license they 'should' be tied to.
Hey,

That's just speculation to be honest. The annual report from 2020/06/30 is still talking about a 2-year release plan for the Community Edition.
Even though I share some criticisms, you can't expect a company to release free features without accepting their rules.

— Emin
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cordeos
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Re: OTRS 7 / 8 vs Community Edition

Post by cordeos »

There was no mention by anyone - other than OTRS aligned people - in this thread about FREE. It was not part of the original post or other replies. The comments were in regards to the community editions and contributing... the time-honored process and real strength of 'open source' software. Which OTRS definitely is no longer.

Many other teams, outside OTRS GMBH, have invested 100s even 1000s of hours over the past ten years test, bug fix, report, recommend, post. OTRS GMBH was very happy to absorb this help for a decade, improving the product, securing holes and finding bugs.
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cordeos
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Re: OTRS 7 / 8 vs Community Edition

Post by cordeos »

I dont even know what this means:
First of all please do not crosspost to different language forums and don't hijack other topics.
if you are going to complain about a post - please be specific and clear so someone can at least understand what the rules are so they may be followed.
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grin
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Re: OTRS 7 / 8 vs Community Edition

Post by grin »

…aaaaaaand here we are!

https://portal.otrs.com/external/c/otrs-6-end-of-life
OTRS 6 has reached end of life and there will be no further security updates from JAN 1st, 2021. Previous OTRS versions have reached end of life already. OTRS Group will no longer provide service and support for your implemented OTRS version. Please be aware that your used OTRS version contains several severe security vulnerabilities, which could lead to GDPR related resource claims for you, when used.
While OTRS AG "have promised" that the second oldest version will always be opensourc and free it seems to me that now version6 is killed and version7 is not opened. Right now community version does not exist.

It would be prudent to make an official statement, either that
  • version 7 will be available as open source, or
  • otrs community version is officially no more, good bye and thanks for all the work.
(ps: especially a nice touch is the "we do know that our version is containing severe security vulnerabilities".)

root
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Re: OTRS 7 / 8 vs Community Edition

Post by root »

Hi,

even if there is no official announcement here is another one: viewtopic.php?f=53&t=42228

- root
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nilskm
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Re: OTRS 7 / 8 vs Community Edition

Post by nilskm »

Are Znuny and Otobo related or are they two completely different organizations?

The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today?

root
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Re: OTRS 7 / 8 vs Community Edition

Post by root »

nilskm wrote:
12 Jan 2021, 16:13
Are Znuny and Otobo related or are they two completely different organizations?

The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today?
Hello,

They are different organizations. think anybody will provide you an answer. Especially me, I'm biased ;-)

Znuny will provide bug and security fixes to keep your version 6 safe and stable. New features will be available as already know via add-ons from the community, others, and Znuny. Open-source and commercial. An upgrade to version 7 from the OTRS AG may be possible.

Otobo is a fork from version 6 introducing new features. I don't know if an upgrade to version 7 from the OTRS AG may be possible.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

nilskm
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Re: OTRS 7 / 8 vs Community Edition

Post by nilskm »

root wrote:
12 Jan 2021, 16:20
nilskm wrote:
12 Jan 2021, 16:13
Are Znuny and Otobo related or are they two completely different organizations?

The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today?
Hello,

They are different organizations. think anybody will provide you an answer. Especially me, I'm biased ;-)

Znuny will provide bug and security fixes to keep your version 6 safe and stable. New features will be available as already know via add-ons from the community, others, and Znuny. Open-source and commercial. An upgrade to version 7 from the OTRS AG may be possible.

Otobo is a fork from version 6 introducing new features. I don't know if an upgrade to version 7 from the OTRS AG may be possible.

- Roy
Thank you, that clarifies things for me! I will probably to go with Znuny 6.0.31 when it's released. At least for starters. But we'll see, maybe otobo will the perfect choice in the future.

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