Dears,
I need a hint, suggestion or name do package (add-on) of otrs 6
On otrs 5, exist a floating window with hints or self-assistance, I don't have idea as working on old version, because I need migrate this information, or create a similar. Any suggestion?
Details: This is when I create new ticket.
Look the image.
Add-on otrs 6 - hints or self-assistance
Moderator: crythias
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- Znuny newbie
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Add-on otrs 6 - hints or self-assistance
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Last edited by spinaldf on 21 Jan 2021, 14:58, edited 3 times in total.
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Re: Add-on otrs 6 - hints or self-assistance
Hi,
Which packages do you have installed on your 5?
- Roy
Which packages do you have installed on your 5?
- Roy
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Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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Re: Add-on otrs 6 - hints or self-assistance
Well, I Take a screenshot of packages
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Re: Add-on otrs 6 - hints or self-assistance
Hi,
Maybe this is a non packaged modification?
- Roy
Maybe this is a non packaged modification?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
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- Znuny wizard
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Re: Add-on otrs 6 - hints or self-assistance
It looks like a custom development not in addons. It would be great if you provide screenshot in english.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Re: Add-on otrs 6 - hints or self-assistance
In English.
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Re: Add-on otrs 6 - hints or self-assistance
Roy,
Some, But I don't have idea, I tried modidy the files on otrs 6, but I don't have sucess.
This is files with modify on custom paste.
/opt/otrs/Custom/Kernel/Output/HTML/Layout.pm
/opt/otrs/Custom/Kernel/Output/HTML/LinkObject/ITSMConfigItem.pm
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentITSMConfigItemOverviewSmall.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketProcess.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerFooter.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerLogin.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketOverview.tt
/Custom/Kernel/Output/HTML/Templates/Standard/Login.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/Unformatted.tt
Any suggestion, but I don't have idea, if the floating window alteration is because of plugins or manually. I thinking that could are a add-on of otrs, If no, Existe with plugin with window self-assistance?
Some, But I don't have idea, I tried modidy the files on otrs 6, but I don't have sucess.
This is files with modify on custom paste.
/opt/otrs/Custom/Kernel/Output/HTML/Layout.pm
/opt/otrs/Custom/Kernel/Output/HTML/LinkObject/ITSMConfigItem.pm
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentITSMConfigItemOverviewSmall.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketProcess.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerFooter.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerLogin.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketOverview.tt
/Custom/Kernel/Output/HTML/Templates/Standard/Login.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/Unformatted.tt
Any suggestion, but I don't have idea, if the floating window alteration is because of plugins or manually. I thinking that could are a add-on of otrs, If no, Existe with plugin with window self-assistance?
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- Znuny wizard
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Re: Add-on otrs 6 - hints or self-assistance
You should check JS scripts also. It looks like a custom whith JS in /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketProcess.tt
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
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- Znuny newbie
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Re: Add-on otrs 6 - hints or self-assistance
Thanks anyway, I find only checkeditor java script file, but really I will try new tests.