Add-on otrs 6 - hints or self-assistance

Moderator: crythias

Post Reply
spinaldf
Znuny newbie
Posts: 48
Joined: 29 Apr 2019, 16:29
Znuny Version: 6community
Real Name: Luiz Guilherme

Add-on otrs 6 - hints or self-assistance

Post by spinaldf »

Dears,
I need a hint, suggestion or name do package (add-on) of otrs 6

On otrs 5, exist a floating window with hints or self-assistance, I don't have idea as working on old version, because I need migrate this information, or create a similar. Any suggestion?

Details: This is when I create new ticket.

Look the image.
You do not have the required permissions to view the files attached to this post.
Last edited by spinaldf on 21 Jan 2021, 14:58, edited 3 times in total.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Add-on otrs 6 - hints or self-assistance

Post by root »

Hi,

Which packages do you have installed on your 5?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
spinaldf
Znuny newbie
Posts: 48
Joined: 29 Apr 2019, 16:29
Znuny Version: 6community
Real Name: Luiz Guilherme

Re: Add-on otrs 6 - hints or self-assistance

Post by spinaldf »

Well, I Take a screenshot of packages
You do not have the required permissions to view the files attached to this post.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Add-on otrs 6 - hints or self-assistance

Post by root »

Hi,

Maybe this is a non packaged modification?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Add-on otrs 6 - hints or self-assistance

Post by alexus »

It looks like a custom development not in addons. It would be great if you provide screenshot in english.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
spinaldf
Znuny newbie
Posts: 48
Joined: 29 Apr 2019, 16:29
Znuny Version: 6community
Real Name: Luiz Guilherme

Re: Add-on otrs 6 - hints or self-assistance

Post by spinaldf »

In English.
You do not have the required permissions to view the files attached to this post.
spinaldf
Znuny newbie
Posts: 48
Joined: 29 Apr 2019, 16:29
Znuny Version: 6community
Real Name: Luiz Guilherme

Re: Add-on otrs 6 - hints or self-assistance

Post by spinaldf »

Roy,

Some, But I don't have idea, I tried modidy the files on otrs 6, but I don't have sucess.

This is files with modify on custom paste.

/opt/otrs/Custom/Kernel/Output/HTML/Layout.pm
/opt/otrs/Custom/Kernel/Output/HTML/LinkObject/ITSMConfigItem.pm
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentITSMConfigItemOverviewSmall.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketPhone.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketProcess.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerFooter.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerLogin.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/CustomerTicketOverview.tt
/Custom/Kernel/Output/HTML/Templates/Standard/Login.tt
/opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/Unformatted.tt

Any suggestion, but I don't have idea, if the floating window alteration is because of plugins or manually. I thinking that could are a add-on of otrs, If no, Existe with plugin with window self-assistance?
alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Add-on otrs 6 - hints or self-assistance

Post by alexus »

You should check JS scripts also. It looks like a custom whith JS in /opt/otrs/Custom/Kernel/Output/HTML/Templates/Standard/AgentTicketProcess.tt
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
spinaldf
Znuny newbie
Posts: 48
Joined: 29 Apr 2019, 16:29
Znuny Version: 6community
Real Name: Luiz Guilherme

Re: Add-on otrs 6 - hints or self-assistance

Post by spinaldf »

Thanks anyway, I find only checkeditor java script file, but really I will try new tests.
Post Reply