Is it possible to run the functionality of watched / monitored / favorite tickes in OTRS?
It is about situations when, for example, a manager wants to monitor important tickets operated by his employees.
Watched / favorites tickes in OTRS?
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Watched / favorites tickes in OTRS?
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Re: Watched / favorites tickes in OTRS?
Yes, there is a responsible feature. You can enable it in your system configuration under "Ticket::Responsible".
— Emin
— Emin
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Re: Watched / favorites tickes in OTRS?
Check the setting Ticket::Watcher.
There are additionally some commercial features for different kind of watcher functionality
There are additionally some commercial features for different kind of watcher functionality
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Re: Watched / favorites tickes in OTRS?
This is a better solution than "Ticket::Responsible". But it depends on your goals
You can also try some commercial addons i.e. https://youtu.be/NqASonsoRhk
Alexey Yusov
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((OTRS)) Community Edition - what next?
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- Znuny newbie
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Re: Watched / favorites tickes in OTRS?
OTRS 4.0.19/6.0.26, openSUSE 12, MySQL 5.5
KodIT Usługi Informatyczne - Odzyskiwanie danych Poznań - Serwis Komputerowy
KodIT Usługi Informatyczne - Odzyskiwanie danych Poznań - Serwis Komputerowy