Project creation in OTRS

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sandeepganji
Znuny newbie
Posts: 1
Joined: 12 May 2021, 10:24
Znuny Version: 6.0.30
Real Name: sandeep kumar
Company: incresol

Project creation in OTRS

Post by sandeepganji »

Hi We have installed and configured the OTRS 6.0.30 version in our system. But I am unable to get the option "project wise". We have the structure based on project wise. How can we make the OTRS as project wise and projects as private and public projects. Here intention of this is like projects can be viewed to specific people. Once the Agent logged in then only the user can view the projects. Is there any option with the above setup in OTRS. Please kindly help me on this topic. Thanks in advance.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Project creation in OTRS

Post by root »

Hi,

I don't know Project wise and this sounds not as a technical problem which can be solved here. I recommend checking the marketplace for professional support. And updating your OTRS 6.0.30 to Znuny LTS 6.0.34 since there is a severe security issue.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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alexus
Znuny wizard
Posts: 380
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Project creation in OTRS

Post by alexus »

Hi,

You can limit access to ticket by Queues.
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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