Agent job do not send email

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rodolfor
Znuny newbie
Posts: 41
Joined: 11 Jun 2020, 14:56
Znuny / OTRS Version: 6.0.27
Real Name: Rodolfo Rughi
Company: none

Agent job do not send email

Post by rodolfor »

Hi all.
I have a generic agent job which change ticket status.
At the same time I add a note and I have selected "Send agent/customer notifications on changes".
Everything works but the email is not queued and is not sent.

I use sendmail, when I send an email from ticket the email is sent.

In log (system and communication) I do not have errors.

What can I check?

OTRS 6.0.19

Thanks
alexus
Znuny wizard
Posts: 358
Joined: 20 Sep 2010, 16:54
Znuny / OTRS Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Agent job do not send email

Post by alexus »

Hi,


Have you configured the notifications?
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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rodolfor
Znuny newbie
Posts: 41
Joined: 11 Jun 2020, 14:56
Znuny / OTRS Version: 6.0.27
Real Name: Rodolfo Rughi
Company: none

Re: Agent job do not send email

Post by rodolfor »

Thanks Alexey.
Notifications seems to works.
The problem is only on the Notes inserted by a generic agent job.
Now I receive these notifications:

Use of uninitialized value $Param{"From"} in quotemeta at /opt/otrs/Kernel/System/Email/Sendmail.pm line 66.
Use of uninitialized value $Param{"From"} in concatenation (.) or string at /opt/otrs/Kernel/System/Email/Sendmail.pm line 111.
Use of uninitialized value $Param{"From"} in concatenation (.) or string at /opt/otrs/Kernel/System/Email/Sendmail.pm line 177.

Could be related?

Thanks
alexus
Znuny wizard
Posts: 358
Joined: 20 Sep 2010, 16:54
Znuny / OTRS Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Agent job do not send email

Post by alexus »

Hi Rodolfo,

Please share your ticket screen with article details and ticket history to be sure that generic works
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
rodolfor
Znuny newbie
Posts: 41
Joined: 11 Jun 2020, 14:56
Znuny / OTRS Version: 6.0.27
Real Name: Rodolfo Rughi
Company: none

Re: Agent job do not send email

Post by rodolfor »

job.png
ticket.png
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