Error: Request Entity Too Large

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flippertom
Znuny advanced
Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Error: Request Entity Too Large

Post by flippertom »

Hello,

We are using OTRS 5.
When executing an OTRS webservice with attachment we get the error:
HTTP/1.1 413 Request Entity Too Large
Content-Type=text/plain; charset=UTF-8
Content-Length=24
Connection=close


Is this something related to the apache configuration and any clues to how it can be fixed?

Regards,
Tom.
alexus
Znuny wizard
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Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
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Re: Error: Request Entity Too Large

Post by alexus »

Hello,

Check you webserver settings - https://www.cyberciti.biz/faq/linux-uni ... too-large/
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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flippertom
Znuny advanced
Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Re: Error: Request Entity Too Large

Post by flippertom »

alexus wrote: 06 Sep 2021, 12:25 Hello,

Check you webserver settings - https://www.cyberciti.biz/faq/linux-uni ... too-large/
Checked several such articles and settings but I think I haven't found the correct setting yet.
We use apache webserver. I set the value for LimitRequestBody to be unlimited but that did not work either.
Not sure where else should I be looking.

Regards,
Tom.
sbogeman
Znuny newbie
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Joined: 27 Jul 2020, 06:38
Znuny Version: 5.0.0
Real Name: sandy

Re: Error: Request Entity Too Large

Post by sbogeman »

please check your webservice configuration,on Maximum message length
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