The value of the dynamic field in AgentTicketPhone comes from different customer data backends

[tune6688]

Dear all

The value of the dynamic field in AgentTicketPhone comes from different customer data backends.

The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate. Is there any way to apply dynamic field values in AgentTicketPhon from different customer data backends?

For example: input the customer user ID, it will display the corresponding value of the back-end database in the Department field.

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Thank you for your help!

[Reedu]

Why you didn't resize customer table and integration with ldap?
You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens.

[tune6688]

Why you didn't resize customer table and integration with ldap?
You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens.

The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate.

[alexus]

The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate.

Please describe your process or use case. I guess you don't need additional DF on ticket create screen. You just need to fill the data in Customer backend in related attributes.

[tune6688]

I would like to display CI directly in ticket new interface.
Do you have any suggestions !

[root]

I would like to display CI directly in ticket new interface.
Do you have any suggestions !

Hi,

How is this related to your initial question?

- Roy

[tune6688]

CI from GLPI

[jojo]

You would need a way to display items from an external service (database or webservice) e.g. in a dynamic field. This can be achieved with commercial add ons

[alexus]

CI from GLPI

CI means Config Item? How is CI from GLPI related to LDAP Customer User backend?

[tune6688]

CI means Config Item?
Yes !

How is CI from GLPI related to LDAP Customer User backend?
Sorry.Perhaps I was not clear.

I mean that, when creating a new ticket, GLPI configuration item information can be used as a dynamic field. Since LDAP data can be used as that.

[root]

Hi,

How is a LDAP customer user backend related to a GLPI database and dynamic fields? There is neither a dynamic field with LDAP nor a database backend in the open-source version. There is a add-on for database at OPAR and also commercial addons for database and LDAP dynamic field.

- Roy

[tune6688]

Thank you for the clarification.