The value of the dynamic field in AgentTicketPhone comes from different customer data backends

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tune6688
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The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by tune6688 »

Dear all

The value of the dynamic field in AgentTicketPhone comes from different customer data backends.

The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate. Is there any way to apply dynamic field values in AgentTicketPhon from different customer data backends?

For example: input the customer user ID, it will display the corresponding value of the back-end database in the Department field.
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Thank you for your help!
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Reedu
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by Reedu »

Why you didn't resize customer table and integration with ldap?
You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens.
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by tune6688 »

Reedu wrote: 15 Nov 2021, 09:31 Why you didn't resize customer table and integration with ldap?
You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens.
The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate.
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by alexus »

tune6688 wrote: 15 Nov 2021, 10:07
The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate.
Please describe your process or use case. I guess you don't need additional DF on ticket create screen. You just need to fill the data in Customer backend in related attributes.
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tune6688
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by tune6688 »

I would like to display CI directly in ticket new interface.
Do you have any suggestions !
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by root »

tune6688 wrote: 23 Nov 2021, 10:41 I would like to display CI directly in ticket new interface.
Do you have any suggestions !
Hi,

How is this related to your initial question?

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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by tune6688 »

CI from GLPI
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by jojo »

You would need a way to display items from an external service (database or webservice) e.g. in a dynamic field. This can be achieved with commercial add ons
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by alexus »

tune6688 wrote: 23 Nov 2021, 13:34 CI from GLPI
CI means Config Item? How is CI from GLPI related to LDAP Customer User backend?
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by tune6688 »

CI means Config Item?
Yes !

How is CI from GLPI related to LDAP Customer User backend?
Sorry.Perhaps I was not clear.

I mean that, when creating a new ticket, GLPI configuration item information can be used as a dynamic field. Since LDAP data can be used as that.
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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by root »

Hi,

How is a LDAP customer user backend related to a GLPI database and dynamic fields? There is neither a dynamic field with LDAP nor a database backend in the open-source version. There is a add-on for database at OPAR and also commercial addons for database and LDAP dynamic field.

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Re: The value of the dynamic field in AgentTicketPhone comes from different customer data backends

Post by tune6688 »

Thank you for the clarification.
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