Session invalid. Please log in again

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mettmoeurng
Znuny newbie
Posts: 1
Joined: 01 Dec 2021, 09:17
Znuny Version: 6.0.0
Real Name: MOEURNG Mett

Session invalid. Please log in again

Post by mettmoeurng »

Dear Team,

I am looking for advice on otrs version community VERSION = 6.0.17. When users login it shows "Session invalid. Please log in again" and logout immediately.
Note: This issue happen after I do patch update on OS Centos 7
Could anyone advice what is the issue and tip to troubleshoot?

Thank you!!
skullz
Znuny superhero
Posts: 618
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: Session invalid. Please log in again

Post by skullz »

Perhaps network issues..i guess..

Try to disable System Configuration > SessionDeleteIfNotRemoteID

good luck
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Session invalid. Please log in again

Post by wurzel »

Hi,

after patching I often had this issue with old caches on the OTRS Server or also in the browser. Reset of a browser or another one should help.
And for sure... check the logs.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

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