Ticket integrate with CMDB
Moderator: crythias
Ticket integrate with CMDB
Is it possible create a field in ticket where search computers in cmdb and link after ticket open.
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- Znuny wizard
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Re: Ticket integrate with CMDB
Please describe use case in details.
Alexey Yusov
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- Znuny guru
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Re: Ticket integrate with CMDB
If you want to get a list of ConfigItems that belong to the customer, https://feature-addons.de/znuny/ITSM%20 ... omerCIInfo might fit your needs. If you want a dynamic field with the CMDB as a backend, you might want to try https://opar.perl-services.de/dist/Dyna ... Item-6.0.3
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Re: Ticket integrate with CMDB
I already have computers in cmbd, now I want that the user put the number asset, because there are in machine, and connect with machine automatic.
Are there some way free?
Are there some way free?
Re: Ticket integrate with CMDB
Hello, can I help me?
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- Znuny wizard
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Re: Ticket integrate with CMDB
How do you plan to connect assets?
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Re: Ticket integrate with CMDB
I already my CMBD with my computer, I need discover as connect computer with ticket.
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- Znuny wizard
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Re: Ticket integrate with CMDB
Just use Link option in a ticket or in CI.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
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Re: Ticket integrate with CMDB
But, how Do I make this automatic? I am sorry for question.