oAuth - Error getting Token

[FHDENIT]

What are there missing ?


Backend ERROR: OTRS-CGI-70 Perl: 5.32.1 OS: linux Time: Thu Jun 16 06:52:49 2022

Message: Error requesting token for token config ID 1 with authorization code 'xxxxxxx: invalid_client.

RemoteAddress: 192.168.111.143
RequestURI: /otrs/get-oauth2-token-by-authorization-code.pl?code=xxxxxxxx&state=TokenConfigID1&session_state=yyyyyyyy

Traceback (3520):
Module: Kernel::Output::HTML::Layout::Error Line: 1037
Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 1018
Module: Kernel::Modules::AdminOAuth2TokenManagement::_RequestTokenByAuthorizationCode Line: 120
Module: Kernel::Modules::AdminOAuth2TokenManagement::Run Line: 53
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_get_2doauth2_2dtoken_2dby_2dauthorization_2dcode_2epl::handler Line: 52
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

[root]

Hi,

Please check if the system configuration HttpType is set to https. The callback URL is generated out of the existing settings like HttpType, FQDN, etc., and if they are not well maintained, this could be the result.

- Roy

[FHDENIT]

Yes, HttpType is set to HTTPS

[root]

Hi,

Does the redirect URI you configured for your OAuth provider match the other sysconfig settings like FQDN and ScriptAlias? What is your provider?

- Roy

[altinac]

Roy,

I'm getting this same error, but I see the conversation ended with no response to your last question.

I've verified my HttpType is set to https and that my FQDN is correct. The part I'm wondering about is the ScriptAlias. Znuny has it set to otrs/. When I change the Azure Redirect URI to https://server address/otrs/ and click Request new token, the error goes away and I get:

The redirect URI 'https://server address/otrs/get-oauth2-token-by-authorization-code.pl' specified in the request does not match the redirect URIs configured for the application

When I set the Azure Redirect URI, I'm back to https://server address/otrs/get-oauth2-token-by-authorization-code.pl, the original invalid_client error that was from the original post. Any thoughts or suggestions on what could be the issue?

[FHDENIT]

I sadly can't remember what I changed, but suddenly it worked and sadly forgot this thread.

[altinac]

Any chance you have a sitebook with your configuration details of your server I can review? I might be able to find the part that is missing.

Thank you!

[Dev1789]

Backend ERROR: OTRS-CGI-16 Perl: 5.30.0 OS: linux Time: Sun Jul 30 17:33:21 2023

Message: Failed to get response for token request by authorization code for OAuth2 token configuration with ID 17.
Please someone can help me to resopve this

[root]

Backend ERROR: OTRS-CGI-16 Perl: 5.30.0 OS: linux Time: Sun Jul 30 17:33:21 2023

Message: Failed to get response for token request by authorization code for OAuth2 token configuration with ID 17.
Please someone can help me to resopve this

Hi,

Please open a new post and add relevant log files.

- Roy