Master slave droprown list

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zidz
Znuny newbie
Posts: 4
Joined: 21 Feb 2019, 12:08
Znuny Version: 6.0.16

Master slave droprown list

Post by zidz »

Hi,

we are running OTRS 6.0.30 and our problem is to display all master tickets in Master ticket dropdown list on New slave ticket form.
It seems that it is somehow restricted to 60 items + 1 default item "New master ticket".

Could you give me an advice where is the restriction set, or how to display more tickets?

Thank you
BR.
Z.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Master slave droprown list

Post by root »

Hi,

There is a limit defined when master tickets are searched: https://github.com/znuny/OTRSMasterSlav ... ve.pm#L315

If you change this value I recommend using the Custom folder for it:

1. Copy the file Kernel/System/DynamicField/Driver/MasterSlave.pm to Custom/Kernel/System/DynamicField/Driver/MasterSlave.pm
2. Modify the copied file
3. Restart the Apache web server

- Roy
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Use a test system - always.

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zidz
Znuny newbie
Posts: 4
Joined: 21 Feb 2019, 12:08
Znuny Version: 6.0.16

Re: Master slave droprown list

Post by zidz »

Hi Roy,

many thanks for your help. I am going to try it in afternoon.

With best regards
Zdenek
zidz
Znuny newbie
Posts: 4
Joined: 21 Feb 2019, 12:08
Znuny Version: 6.0.16

Re: Master slave droprown list

Post by zidz »

One more question...
I would like to preselect first item (new master ticket) in window Create new master ticket...

Could you give me an advice where is the right place?

Many thanks
Zdenek
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