Hi,
we are running OTRS 6.0.30 and our problem is to display all master tickets in Master ticket dropdown list on New slave ticket form.
It seems that it is somehow restricted to 60 items + 1 default item "New master ticket".
Could you give me an advice where is the restriction set, or how to display more tickets?
Thank you
BR.
Z.
Master slave droprown list
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Re: Master slave droprown list
Hi,
There is a limit defined when master tickets are searched: https://github.com/znuny/OTRSMasterSlav ... ve.pm#L315
If you change this value I recommend using the Custom folder for it:
1. Copy the file Kernel/System/DynamicField/Driver/MasterSlave.pm to Custom/Kernel/System/DynamicField/Driver/MasterSlave.pm
2. Modify the copied file
3. Restart the Apache web server
- Roy
There is a limit defined when master tickets are searched: https://github.com/znuny/OTRSMasterSlav ... ve.pm#L315
If you change this value I recommend using the Custom folder for it:
1. Copy the file Kernel/System/DynamicField/Driver/MasterSlave.pm to Custom/Kernel/System/DynamicField/Driver/MasterSlave.pm
2. Modify the copied file
3. Restart the Apache web server
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Master slave droprown list
Hi Roy,
many thanks for your help. I am going to try it in afternoon.
With best regards
Zdenek
many thanks for your help. I am going to try it in afternoon.
With best regards
Zdenek
Re: Master slave droprown list
One more question...
I would like to preselect first item (new master ticket) in window Create new master ticket...
Could you give me an advice where is the right place?
Many thanks
Zdenek
I would like to preselect first item (new master ticket) in window Create new master ticket...
Could you give me an advice where is the right place?
Many thanks
Zdenek