Issues upgrading from 6.0.39 to 6.0.40

[tmeader]

I'm seeing some odd problems that I've never encountered before in any OTRS 6.x or Znuny 6.x upgrades. The rpm -U package upgrade appears to work fine going from 6.0.39 to 6.0.40. Upon attempting to log into the newly updated Znuny however, I'm encountering an error of:

"Namespace Core.UI.Datepicker could not be initialized, because jQuery UI datepicker could not be found."

in a pop-up dialog. If I click "OK" on that dialog, then I'm presented with another pop-up stating:

"An error occurred! Please check the browser error log for more details!"

I can click okay on this dialog, but then can't proceed any further. Unable to login at all. The browser error logs (or the local znuny/OTRS log) don't appear to show any errors stemming from these warnings.

Any ideas?

Thanks in advance.

[root]

Hi Tim,

Please make sure that you have cleared your browser cache and executed these command with the application user:

Code: Select all

bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Loader::CacheGenerate

If it happens that you have the addon Znuny4OTRS-Repo installed please execute also

Code: Select all

bin/otrs.Console.pl Znuny4OTRS::Repo::Admin::Config::MissingFiles

- Roy

[tmeader]

Unfortunately, I've tried all those steps (thank you) but the problem persists.

Znuny4OTRS::Repo::Admin::Config::MissingFiles produced the following output:

The following css/js files are missing:
$VAR1 = {};
Please verify the results with a developer before you fix it. A reason could be e.g. a custom development package.

I've even tried first removing the Znuny4OTRS package completely on 6.0.39 before attempting the 6.0.40 upgrade. Still no difference, same errors.

Any other possible ideas?

Thank you in advance.

[skullz]

Did you executed migration script DBUpdate-to-6.pl?

[tmeader]

We are already on a working install of 6.0.39. Is there a need to run DBupdate for a 0.0.01 point release?

[root]

We are already on a working install of 6.0.39. Is there a need to run DBupdate for a 0.0.01 point release?

HI,

Yes, as also written in the manual it's required.

- Roy

[tmeader]

Thanks. Didn't have web access to the manual (site wasn't coming up). This did fix it for me though. Much appreciated.

[felipyaraujo]

Estou com o mesmo problema, fiz todos os passos informados aqui e mesmo assim não resolveu.

Namespace Core.UI.Datepicker could not be initialized, because jQuery UI datepicker could not be found.
An error occurred! Please check the browser error log for more details!

esses erros perssitem. Me ajudem.