Questions: Disable customer creation for e-mail/delete spam customers

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Afox
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Questions: Disable customer creation for e-mail/delete spam customers

Post by Afox »

Hello,
is it possible to not create a customer when creating a ticket from a received e-mail? (my guess is no)

Secondly I read about handling spam by putting it in the "Junk" queue and then use the GenericAgent to delete those tickets. My understanding is that this might delete the tickets but the customer remains. Is that correct? If so, how can I also delete the corresponding customers (automatically)?

Thanks and best regards
Afox
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Joined: 28 Jan 2015, 21:03
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Re: Questions: Disable customer creation for e-mail/delete spam customers

Post by Afox »

I partially answer myself:
I misunderstood how customers and customer users are working. My current understanding is that no customer user or customer is created by default so that deleting the ticket is enough and no debris remains.

If I am wrong please correct me.
skullz
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Re: Questions: Disable customer creation for e-mail/delete spam customers

Post by skullz »

Yes..
No customer user or customer (company) will be create when ticket coming from email, at least by default
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