Hi all.
In otrs I can see "New phone ticket" and "New email ticket".
Is it possibile to add a new type of creation, like "New shop ticket" to use when the user ask for support when is phisically in the shop?
Thanks
Rodolfo
Create a new type of ticket creation type
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Re: Create a new type of ticket creation type
You have multiple choice here
1. Use process OR
2. Check znuny open source repo addon for Znuny4OTRS-SecondTicketCreateScreen OR
3. Last option, make a copy of AgentTicketPhone configuration, module, template..
1. Use process OR
2. Check znuny open source repo addon for Znuny4OTRS-SecondTicketCreateScreen OR
3. Last option, make a copy of AgentTicketPhone configuration, module, template..
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OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English