No article mandatory in actions [SOLVED]

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rodolfor
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Posts: 89
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Znuny Version: 6.0.27
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No article mandatory in actions [SOLVED]

Post by rodolfor »

In actions like AgentTicketOwner, AgentTicketResponsible and AgentTicketPriority, is there a method to avoid entering a new article, but only change the ticket props?

Thanks
Last edited by rodolfor on 24 Mar 2023, 16:33, edited 1 time in total.
root
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Re: No article mandatory in actions

Post by root »

Hi,

Yes, this is possible. Check the system configuration setting Ticket::Frontend::AgentTicketOwner###Note, Ticket::Frontend::AgentTicketOwner###NoteMandatory, etc.

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rodolfor
Znuny newbie
Posts: 89
Joined: 11 Jun 2020, 14:56
Znuny Version: 6.0.27
Real Name: Rodolfo Rughi
Company: none

Re: No article mandatory in actions

Post by rodolfor »

Thanks root: works well!
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