Good day..
Users are very confused with presence "To:" in phone ticket and "From:" in e-mail ticket, while this field is a queue. Can I change the name for field?
Thanks.
P.S. The fact that field names "To:" and "From:" are opposites, is very confusable as well.
Can I change the name for field in ticket?
Moderator: crythias
Re: Can I change the name for field in ticket?
I see that it is the only one way to do this - to change to file \opt\otrs\Kernel\Language\*.pm.
Surely, is not the best way.
Surely, is not the best way.
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Can I change the name for field in ticket?
Edit the DTL
NOTE: It's best to do this in your own theme.
The address bar contains the hint, usually, for the dtl you want to edit. (Sometimes it's not that obvious, but in this case it is).
Kernel/Output/HTML/Standard/AgentTicketEmail.dtl
Line 186
If you're only using one language, change $Text{"To"} to the word(s) that make sense to you.
eg:
Change $Text{"From"}: to Queue: in line 165?
NOTE: It's best to do this in your own theme.
The address bar contains the hint, usually, for the dtl you want to edit. (Sometimes it's not that obvious, but in this case it is).
Kernel/Output/HTML/Standard/AgentTicketEmail.dtl
Line 186
Code: Select all
<td class="contentkey">$Text{"To"}:</td>
eg:
Code: Select all
<td class="contentkey">Customer:</td>
Code: Select all
<td width="20%" class="contentkey">$Text{"From"}:</td>
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask