Hi,
Is there a way to convert a regular ticket into a Master ticket?
I've had a situation arise where a single item ticket has developed into a bigger "project" where sub tickets would be beneficial and I'd rather not recreate it as a master ticket.
Any suggestions.
Thanks
mrq.
Convert a regular ticket to a Master Ticket
Moderator: crythias
Convert a regular ticket to a Master Ticket
OTRS 2.4.7 using mySQL on Linux openSUSE 11.2
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Re: Convert a regular ticket to a Master Ticket
Will "Split" work for your case?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Convert a regular ticket to a Master Ticket
You might want to take a look at this video (around 3:10 in but the whole thing is very useful - was for me anyway)
http://www.youtube.com/user/diginin1974 ... kc_qTCSloo
All thanks to Shawn Beasley, his videos are very useful
Hope it helps
http://www.youtube.com/user/diginin1974 ... kc_qTCSloo
All thanks to Shawn Beasley, his videos are very useful
Hope it helps
OTRS Newbie
Trialing on OTRS 2.4.7, ITSM 2.0.2 on Windows with MySQL database and Apache
Trialing on OTRS 2.4.7, ITSM 2.0.2 on Windows with MySQL database and Apache
Re: Convert a regular ticket to a Master Ticket
Thanks!timjq wrote: .. his videos are very useful..
Shawn Beasley
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OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
Contact me per XING
Contact me per LinkedIN
OTRS CVS on Ubuntu Stable.
signature by diginin74, on Flickr
Computers are like air conditioners, when you open windows they are useless.
P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.