can I simply send an email to a customer

Moderator: crythias

Post Reply
gmss
Znuny newbie
Posts: 2
Joined: 04 Jul 2010, 18:41
Znuny Version: 2.4

can I simply send an email to a customer

Post by gmss »

Is it possible to simply send an email to a customer from OTRS. Quite often I need to send an email to a customer from our support email address without the customer having emailed us or generated a ticket. This may be to advise them of an update or similar. At present I am having to use a separate email client program to send these messages.

Chris.
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: can I simply send an email to a customer

Post by crythias »

Because of the way OTRS works, it's not practical to send an email without creating a ticket. That said, using the Ticket/Email-Ticket function is the way to do it. Just set next ticket state to Closed.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
gmss
Znuny newbie
Posts: 2
Joined: 04 Jul 2010, 18:41
Znuny Version: 2.4

Re: can I simply send an email to a customer

Post by gmss »

Thank's, I hadn't spotted realised we could do that.
Post Reply