I want this future to see outdated tickets (tickets with expired deadline) in statistics.
Customers and agents should be able to set deadline date for tickets.
May be somebody already realised similar functionality in otrs?
Ticket deadline future
Moderator: crythias
-
alex-rterm
- Znuny newbie
- Posts: 9
- Joined: 20 Jul 2010, 21:03
- Znuny Version: 2.4.7
- Location: Russia, Voronezh
- Contact:
-
alex-rterm
- Znuny newbie
- Posts: 9
- Joined: 20 Jul 2010, 21:03
- Znuny Version: 2.4.7
- Location: Russia, Voronezh
- Contact:
Re: Ticket deadline future
I'm looking at "Due date". Is it possible to send notification when "due date" expired?
-
Daniel Obee
- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: Ticket deadline future
I guess you could use one of the ticket freetime fields to store the date and some kind of generic agent to call the function. Nothing that's out of the box though, I guess you'd need to get some programming done.
Greets
Daniel
Greets
Daniel
-
alex-rterm
- Znuny newbie
- Posts: 9
- Joined: 20 Jul 2010, 21:03
- Znuny Version: 2.4.7
- Location: Russia, Voronezh
- Contact:
Re: Ticket deadline future
Thanks for reply, will try to do something with freetime fields.tisar wrote:I guess you could use one of the ticket freetime fields to store the date and some kind of generic agent to call the function. Nothing that's out of the box though, I guess you'd need to get some programming done.
Greets
Daniel