Sending an auto replay answer for closed tickets

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pokyu01
Znuny newbie
Posts: 58
Joined: 05 Aug 2010, 12:57
Znuny Version: 2.4.7

Sending an auto replay answer for closed tickets

Post by pokyu01 »

hi,

can I send an auto replay answer to customer as soon as his/her ticket has been closed?

How can it be done? Where can I adjust this parameter?

thanx

yury
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fbobraga
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Posts: 77
Joined: 15 Jul 2010, 20:04
Znuny Version: 2.4.7
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Re: Sending an auto replay answer for closed tickets

Post by fbobraga »

see: http://wiki.otrs.org/index.php?title=No ... has_closed
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
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pokyu01
Znuny newbie
Posts: 58
Joined: 05 Aug 2010, 12:57
Znuny Version: 2.4.7

Re: Sending an auto replay answer for closed tickets

Post by pokyu01 »

It's working!!!

thank you for your assistance.

regards

Yury
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