Hello-
I have set up OTRS 3.0.5 on Ubuntu 10.10 box with MySQL 5.1.49 and have AD integration. Our email is through MS Exchange. I am testing the system prior to going into production.
Tickets do not go to the email we have set up in the Admin settings (support@company.com). They go to the queue but do not go through exchange to our company emails and so we do not receive notification that there is a ticket in the queue. Does OTRS not provide this feature? Would we need to monitor the OTRS queue constantly? Or, as is more likely, am I missing a config somewhere?
In addition, when replying to tickets in the queue, the popup box for the reply loads quite slowly, 30-60 seconds and then will generate an error message stating the email address is not valid, when in fact it is. It populates the field from AD.
I have changed all the values in the SysConfig::Framework::Core::Sendmail page to reflect the SMTP settings. I have also disabled the root@otrs email.
Basically, I would like to know how to set up OTRS so it sends any new ticket it receives, to our external company emails. Is that possible?
Any help is appreciated.
Michael
[SOLVED] Configuring email notifications
Moderator: crythias
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[SOLVED] Configuring email notifications
Last edited by niksupport on 15 Apr 2011, 20:35, edited 1 time in total.
OTRS 3.0.5 on Ubuntu 10.10 LTS with AD for users/customers
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Re: Configuring email notifications
Each agent has a 'New Ticket Notification' that you can enable, just make sure 'My Queues' is filled out.
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Re: Configuring email notifications
Thank you.
I was hoping there would be a universal way to do it, so agents would not have to join specific queues but this will work.
I was hoping there would be a universal way to do it, so agents would not have to join specific queues but this will work.
OTRS 3.0.5 on Ubuntu 10.10 LTS with AD for users/customers
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Re: [SOLVED] Configuring email notifications
Hi Crystias,
I'm a problem in auto-responses of system OTRS, I working with Otrs 3.0.6, postgresql, ubuntu server 10.04, server IMAPS email, I looked at the auto replies are not sent. I am sending emails through the system normally, for example, opening tickets via email the system runs the process. I looked also in the framework> Core:: Sendmail, I enabled some tips from previous posts, but I looked there is no option for IMAPS in Modules Core::Sendmail. in this case, the system has support for sending notifications via auto responses IMAPS??
Att,
Anderson Serra - SLZ-MA - BRAZIL
I'm a problem in auto-responses of system OTRS, I working with Otrs 3.0.6, postgresql, ubuntu server 10.04, server IMAPS email, I looked at the auto replies are not sent. I am sending emails through the system normally, for example, opening tickets via email the system runs the process. I looked also in the framework> Core:: Sendmail, I enabled some tips from previous posts, but I looked there is no option for IMAPS in Modules Core::Sendmail. in this case, the system has support for sending notifications via auto responses IMAPS??
Att,
Anderson Serra - SLZ-MA - BRAZIL
Anderson Serra
Networks analyst at RNP - Brazil
Networks analyst at RNP - Brazil
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Re: [SOLVED] Configuring email notifications
andersonserra: IMAPS is for storing mail, not for sending it.
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