How do this fields set up is clear. It is clear that a number of fields FreeText reserved for use in ITSM.
I would like to understand whether there is a difference in the use of fields FreeText (1-16) and ArticleFreeText (1-3) ideologically. How does it meant to be.
While I do not see the difference or something overlooked?
![Confused :?](./images/smilies/icon_confused.gif)
Question rather than a cognitive practice, but none the less.