ACL Match multiple properties in the same rule

[ser]

Hi,

is ther a way to match multiple properties in the same ACL rule? at the moment only works one of them.

Code: Select all

#Match todos habilita prioridad high y critical para ciertos usuarios
	$Self->{TicketAcl}->{'201-ACL-Priorities'} = {
		# match properties (current values from the form)
		[b]Properties => {[/b]
			
            
			[b]CustomerUser => {[/b]
				 Group_rw => [ 'IT Priorities' ],
			},
			
			[b]User => {[/b]
				 Group_rw => [ 'IT Priorities' ],
			 },

		},
		
		# return possible options (white list)
		Possible => {
			# possible ticket options (white list)
			Ticket => {
				Priority => ['1 low','2 normal (1 user affected)','3 high (department affected)','4 Critical (company-wide problem)'],

			},
			
		},
		# remove options (black list)
		PossibleNot => {
			Ticket => {
				#Priority => ['1 very low','2 low','3 normal','4 high','5 very high'],
			},
	
		}
	};

[FiL]

You mean like this?

Code: Select all

    

    # match properties
        Properties => {
            # current ticket match properties
            Ticket => {
                Queue => ['Raw'],
                Priority => ['5 very high'],
            }

http://doc.otrs.org/3.1/en/html/ch18s02.html

or like this?

Code: Select all

 User => {
 Group_rw => ['hotline',],
 UserLastname => ['Smith'],
 },

http://faq.otrs.org/otrs/public.pl?Acti ... ;ItemID=68

[ser]

Fil,

In your example you are matching 2 properties of the same "category" but I need that customer and agents from the same group ("IT Priority") been afected by the same rule. In this case only agents and customers of "IT priority" may change to priorities "3 high" and "4 Critical".


I´m wonder if this is posible?

Thanks.

[crythias]

Why bother? Just create an agent ACL and then a Customer ACL (use different, descriptive Array Keys).