Hi,
I noticed that some articles are not "forward-able", meaning that I cannot forward them.
For example, nagios email or auto-generated email.
Looks like all "system - note-report" articles are in this situation.
I think it is a sysconfig option, but I am not able to find it.
Any hint ?
Thanks,
Massimo
SOLVED: forward of "system" articles
Moderator: crythias
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massimobianchi
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SOLVED: forward of "system" articles
Last edited by massimobianchi on 19 Oct 2012, 18:47, edited 1 time in total.
Massimo Bianchi
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
-
massimobianchi
- Znuny newbie
- Posts: 67
- Joined: 02 Apr 2012, 12:18
- Znuny Version: 3.1.14
- Real Name: Massimo Bianchi
- Company: NPO Sistemi S.p.A.
- Contact:
Re: forward of "system" articles
ping - anyone knows the trick ?
Massimo Bianchi
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
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crythias
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Re: forward of "system" articles
By design.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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massimobianchi
- Znuny newbie
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- Joined: 02 Apr 2012, 12:18
- Znuny Version: 3.1.14
- Real Name: Massimo Bianchi
- Company: NPO Sistemi S.p.A.
- Contact:
Re: SOLVED: forward of "system" articles
To whom it may interest.
It's true that you cannot forward a system article. So I added a type "email-external" note type, in which I manually copy the content of the system article, and then forward the content.
It's not clean, but at least all the ticket communication is kept inside OTRS
It's true that you cannot forward a system article. So I added a type "email-external" note type, in which I manually copy the content of the system article, and then forward the content.
It's not clean, but at least all the ticket communication is kept inside OTRS
Massimo Bianchi
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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- Contact:
Re: SOLVED: forward of "system" articles
You should likely have "replied" with the copied content, although the System messages should have already gone to the appropriate recipient.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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